Gloucester City Homes Limited

4,831 homes across 5 council areas, mostly in Gloucester, Tewkesbury and Stroud. Registered social landlord no. 4584. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Gloucester City Homes Limited owns about 4,831 social homes across 5 council areas (2024/25).

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£77	£132
1 bed	£89	£122
2 bed	£106	£153
3 bed	£119	£181
4 bed	£143	£226

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Jan 2026

V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Gloucester City Homes Limited tenants

No Gloucester City Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 576 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 74.8% better than the sector median of 71.8%

Satisfied with repairs 78.4% better than the sector median of 73.6%

Satisfied with time taken for repairs 71.5% better than the sector median of 69.5%

Home is well maintained 76.1% better than the sector median of 71.9%

Home is safe 80.1% better than the sector median of 77.6%

Landlord listens and acts 66.7% better than the sector median of 61.6%

Kept informed 75.9% better than the sector median of 72.0%

Treated fairly and with respect 81.3% better than the sector median of 77.9%

Satisfied with complaints handling 48.1% better than the sector median of 35.5%

Communal areas clean and well maintained 72.8% better than the sector median of 66.7%

Positive contribution to the neighbourhood 73.2% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 70.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: gch.co.uk/performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

75.9% Non-emergency repairs done on time worse than the sector median of 82.5%

100% Emergency repairs done on time better than the sector median of 94.9%

60.4 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

100% Stage 1 complaints answered on time better than the sector median of 89.9

11.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

100% Stage 2 complaints answered on time better than the sector median of 88.9

17.8 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 40 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Gloucester City Homes Limited had 5 complaint determinations. 54% of findings went against the landlord (sector average 60%).

54%maladministration rate
better than the sector average of 60%

14orders made

£1,950compensation ordered

The Housing Ombudsman has published 6 decisions about Gloucester City Homes Limited in its searchable archive.

1maladministration

1partial maladministration

3no maladministration

ASB/Abuse/Nuisance (202429315) Partial Maladministration Oct 2025
Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a first-floor studio flat. He to
Financial (202316835) No Maladministration Feb 2025
The complaint is about the landlord\u2019s actions in recovering rent arrears from the resident.
Estate Management (202311899) No Maladministration May 2024
The complaint is about the landlord's handling of the implementation of a pre-payment meter for heat and hot water in the property, and the associated costs.
Health and Safety (inc. building safety) (202219320) Maladministration Sep 2023
The complaint is about the landlord\u2019s handling of:\u00a0\u00a0 The condition of the property on letting it to the resident. The removal of asbestos at the property.
Housing Association (202007410) No Maladministration Apr 2021
The complaint is about the landlord\u2019s response to the resident\u2019s reports about: handling of outstanding repairs to the heating and hot water system. level of cleaning and maintenance in the communal areas. administration of servic
Housing Association (201916109) Reasonable Redress Jan 2021
The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord took too long to respond to a leak and the resulting remedial works The landlord took too long to remove an abandone

Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Gloucester City Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Gloucester City Homes?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 13 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 28 January 2026.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 13 October 2026.