Heart of Medway Housing Association Limited
Heart of Medway Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Heart of Medway Housing Association's permission.
1,231 homes across 5 council areas, mostly in Medway, Maidstone and Dartford. Registered social landlord no. 4634. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Heart of Medway Housing Association Limited owns about 1,231 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Medway692 Chatham · Gillingham · Rochester · Strood
- Maidstone345 Maidstone · Staplehurst
- Dartford122 Dartford · Swanscombe
- Gravesham71 Gravesend · Northfleet
- Swale1 Faversham · Sheerness · Sittingbourne
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | £85 |
| 1 bed | £107 | £154 |
| 2 bed | £122 | £187 |
| 3 bed | £140 | £211 |
| 4 bed | £157 | £271 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Heart of Medway Housing Association Limited tenants
No Heart of Medway Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Heart of Medway Housing Association? Rate and review them
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
No published Housing Ombudsman decisions were found for Heart of Medway Housing Association Limited when we checked on 13 Oct 2026. You can search the decisions archive for "Heart of Medway Housing Association Limited" yourself.
How to check Heart of Medway Housing Association's reputation
Heart of Medway Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Heart of Medway Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Medway: see our Chatham guide for what it's like to live there.
Swapping with a tenant of Heart of Medway Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust