Lewes District Council

64.8% of Lewes District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Lewes District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Lewes District Council's permission.

3,225 homes in Lewes. Registered social landlord no. 21UF. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Lewes District Council owns about 3,225 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85-
1 bed£96£177
2 bed£114£211
3 bed£133£283
4 bed£145£330

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Oct 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Lewes District Council tenants

No Lewes District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 525 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 261st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 64.8% worse than the sector median of 71.8%
Satisfied with repairs 73% about the sector median (73.6%)
Satisfied with time taken for repairs 67.8% worse than the sector median of 69.5%
Home is well maintained 65.6% worse than the sector median of 71.9%
Home is safe 77.6% about the sector median (77.6%)
Landlord listens and acts 58.3% worse than the sector median of 61.6%
Kept informed 74.5% better than the sector median of 72.0%
Treated fairly and with respect 73.4% worse than the sector median of 77.9%
Satisfied with complaints handling 32.6% worse than the sector median of 35.5%
Communal areas clean and well maintained 56% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 58.2% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 57.2% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

98.8% Gas safety checks completed worse than the sector median of 100.0%
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
99.6% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
3.8% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
80.7% Non-emergency repairs done on time worse than the sector median of 82.5%
92.9% Emergency repairs done on time worse than the sector median of 94.9%
61.1 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
25.3% Stage 1 complaints answered on time worse than the sector median of 89.9
16.1 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
17.3% Stage 2 complaints answered on time worse than the sector median of 88.9
47.9 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 85 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Lewes District Council had 8 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%
21orders made
£4,752compensation ordered

The Housing Ombudsman has published 17 decisions about Lewes District Council in its searchable archive.

7maladministration
7partial maladministration
2no maladministration
  • Local Authority / ALMO or TMO (202338493) Partial Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of a disconnected boiler pipe and associated staff conduct. Reports of damp and mould.

  • Managing Relations (202439550) Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of reports of damp and mould. We have also considered the landlord\u2019s complaint handling.

  • Local Authority / ALMO or TMO (202446507) Partial Maladministration Jul 2025

      REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025   Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set ou

  • Old Complaints Handling categories (202341266) Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: reports of damp and mould reports of repairs to the shed roof complaint

  • Local Authority / ALMO or TMO (202315233) Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of a leak. Move to a new property. We have also investigated the landlord\u2019s complaint handling.

  • Old Complaints Handling categories (202329611) Maladministration Jan 2025

    The complaint is about the landlord\u2019s handling of: A leak and damp and mould at the resident\u2019s property. The associated complaint.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Lewes District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Lewes District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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