Livin Housing Limited
8,942 homes across 4 council areas, mostly in County Durham, Darlington and Hartlepool. Registered social landlord no. L4538. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Livin Housing Limited owns about 8,942 social homes across 4 council areas (2024/25).
- County Durham8,762
- Darlington94
- Hartlepool69
- Stockton-on-Tees17
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £71 | £87 |
| 1 bed | £79 | £93 |
| 2 bed | £90 | £113 |
| 3 bed | £98 | £127 |
| 4 bed | £107 | £145 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Livin Housing Limited tenants
No Livin Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,011 tenant responses. Each figure is the share of tenants who said they were satisfied.
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: livin.co.uk/about-us/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 25 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Livin Housing Limited had 4 complaint determinations. 63% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 7 decisions about Livin Housing Limited in its searchable archive.
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Housing Association (202501790)
Partial Maladministration Apr 2026
Decision Case ID 202501790 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 April 2026 Background The resident reported two leaks in January 2025 whic
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Housing Association (202435389)
No Maladministration Dec 2025
The landlord missed its stage 1 and 2 timescales by a short period, but the delay had no impact and does not amount to a service failure.
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Managing Relations (202333335)
Maladministration Nov 2025
Decision Case ID 202333335 Decision type Investigation Landlord Livin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 November 2025 Background 1. The resident occupies a 2-bedroom house wh
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Moving/Buying/Selling Home (202318325)
No Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about internet connectivity.
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ASB/Abuse/Nuisance (202121611)
Partial Maladministration Mar 2024
The complaint is about: The landlord\u2019s response to the resident\u2019s concerns about the loft insulation. The landlord\u2019s handling of the resident\u2019s concerns about the standard of decoration. The landlord\u2019s handling of
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Financial (202015584)
Partial Maladministration Nov 2022
This complaint is about the landlord\u2019s response to the resident\u2019s concerns regarding: The property condition when it was let. Request for storage of their personal belongings. The related complaint.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Livin Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Livin Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.