Northumberland County Council
68.3% of Northumberland County Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Northumberland County Council tenants can swap homes with other social housing tenants through a mutual exchange, with Northumberland County Council's permission.
8,139 homes in Northumberland. Registered social landlord no. 00EM. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Northumberland County Council owns about 8,139 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Northumberland8,139 Ashington · Bedlington · Blyth · Cramlington · Hexham · Morpeth
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £66 | - |
| 1 bed | £74 | £85 |
| 2 bed | £86 | £110 |
| 3 bed | £93 | £112 |
| 4 bed | £103 | £130 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Northumberland County Council tenants
No Northumberland County Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Northumberland County Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,057 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 212th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 24
Housing Ombudsman decisions
The Housing Ombudsman has published 2 decisions about Northumberland County Council in its searchable archive.
-
Local Authority / ALMO or TMO (202501576)
Partial Maladministration Apr 2026
Decision Case ID 202501576 Decision type Investigation Landlord Northumberland County Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background The resident told the landlord that he receiv
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Local Authority / ALMO or TMO (202448418)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: Adaptations to the resident\u2019s property. The resident\u2019s complaint.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Northumberland County Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Northumberland County Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust