Red Kite Community Housing Limited

75.4% of Red Kite Community Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Red Kite Community Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Red Kite Community Housing's permission.

5,725 homes, mostly in Buckinghamshire, Windsor and Maidenhead and South Oxfordshire. Registered social landlord no. 4682. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Red Kite Community Housing Limited owns about 5,725 social homes across 3 council areas (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£98£157
1 bed£121£175
2 bed£139£214
3 bed£156£251
4 bed£177£313

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Nov 2025
V1 Financial viability financially strong · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Red Kite Community Housing Limited tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 568 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 135th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 75.4% better than the sector median of 71.8%
Satisfied with repairs 70% worse than the sector median of 73.6%
Satisfied with time taken for repairs 68.3% worse than the sector median of 69.5%
Home is well maintained 73.2% better than the sector median of 71.9%
Home is safe 83.7% better than the sector median of 77.6%
Landlord listens and acts 57.9% worse than the sector median of 61.6%
Kept informed 67% worse than the sector median of 72.0%
Treated fairly and with respect 77.6% about the sector median (77.9%)
Satisfied with complaints handling 31.6% worse than the sector median of 35.5%
Communal areas clean and well maintained 73.4% better than the sector median of 66.7%
Positive contribution to the neighbourhood 70.9% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 58% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: redkitehousing.org.uk/about-us/our-performance/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.9% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
81.2% Non-emergency repairs done on time worse than the sector median of 82.5%
89% Emergency repairs done on time worse than the sector median of 94.9%
49 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.8% Stage 1 complaints answered on time better than the sector median of 89.9
9 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
91.7% Stage 2 complaints answered on time better than the sector median of 88.9
68.3 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Red Kite Community Housing Limited had 4 complaint determinations. 86% of findings went against the landlord (sector average 60%).

86%maladministration rate
worse than the sector average of 60%
12orders made
£2,475compensation ordered

The Housing Ombudsman has published 18 decisions about Red Kite Community Housing Limited in its searchable archive.

4maladministration
4partial maladministration
8no maladministration
  • Housing Association (202122048) Partial Maladministration Apr 2026

      \u00a0 \u00a0 Decision Case ID 202122048 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident complained about noise

  • Housing Association (202424529) Maladministration Feb 2026

      Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February 2026 Background The resident lives in a 3-bedroom property. Sh

  • Housing Association (202521890) Partial Maladministration Feb 2026

      Decision Case ID 202521890 and 202526834 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident reported concerns a

  • Housing Association (202317013) Maladministration Jun 2025

    The complaint is about the landlord\u2019s handling of heating repairs and the resident\u2019s request for compensation.

  • Old Complaints Handling categories (202314847) Partial Maladministration Mar 2025

    The complaint is about the landlord\u2019s handling of: Leaks to the resident\u2019s property. Subsequent repair works. The associated complaint.

  • Managing Relations (202317139) Maladministration Dec 2024

    The complaint is about the landlord\u2019s: handling of the resident\u2019s reports of high water pressure. complaint handling.

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Red Kite Community Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Red Kite Community Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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