Shropshire Council

4,070 homes in Shropshire. Registered social landlord no. 00GG. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Shropshire Council owns about 4,070 social homes across 1 council area (2024/25).

Shropshire4,070

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£65	-
1 bed	£85	£90
2 bed	£98	£122
3 bed	£108	£131
4 bed	£117	£164

Homes to swap from Shropshire Council tenants

No Shropshire Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 543 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 84.5% better than the sector median of 71.8%

Satisfied with repairs 84.7% better than the sector median of 73.6%

Satisfied with time taken for repairs 84.2% better than the sector median of 69.5%

Home is well maintained 84.6% better than the sector median of 71.9%

Home is safe 89% better than the sector median of 77.6%

Landlord listens and acts 74.4% better than the sector median of 61.6%

Kept informed 81.3% better than the sector median of 72.0%

Treated fairly and with respect 85.1% better than the sector median of 77.9%

Satisfied with complaints handling 37.2% better than the sector median of 35.5%

Communal areas clean and well maintained 75.7% better than the sector median of 66.7%

Positive contribution to the neighbourhood 82.4% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 74.4% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

85.6% Non-emergency repairs done on time better than the sector median of 82.5%

92.3% Emergency repairs done on time worse than the sector median of 94.9%

37.8 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

94.2% Stage 1 complaints answered on time better than the sector median of 89.9

7.5 Stage 2 complaints per 1,000 homes about the sector median (8.4%)

96.8% Stage 2 complaints answered on time better than the sector median of 88.9

52.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 132 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Shropshire Council had 4 complaint determinations. 85% of findings went against the landlord (sector average 60%).

85%maladministration rate
worse than the sector average of 60%

19orders made

£3,125compensation ordered

The Housing Ombudsman has published 2 decisions about Shropshire Council in its searchable archive.

1maladministration

1partial maladministration

Local Authority / ALMO or TMO (202423252) Partial Maladministration Feb 2026
Decision Case ID 202423252 Decision type Investigation Landlord Shropshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident was concerned that a recently installed
Local Authority / ALMO or TMO (202409618) Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident\u2019s reports of drainage issu

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Shropshire Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Shropshire Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 11 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 11 October 2026.