South Lakes Housing
79.9% of South Lakes Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. South Lakes Housing tenants can swap homes with other social housing tenants through a mutual exchange, with South Lakes Housing's permission.
3,503 homes across 4 council areas, mostly in Westmorland and Furness, Lancaster and North Yorkshire. Registered social landlord no. 4686. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
South Lakes Housing owns about 3,503 social homes across 4 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Westmorland and Furness3,320 Barrow-in-Furness · Kendal · Penrith · Ulverston
- Lancaster112 Lancaster · Morecambe
- North Yorkshire40 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
- Wyre31 Fleetwood · Garstang · Poulton-le-Fylde · Thornton
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £89 | £100 |
| 1 bed | £100 | £119 |
| 2 bed | £117 | £143 |
| 3 bed | £128 | £155 |
| 4 bed | £136 | £174 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from South Lakes Housing tenants
No South Lakes Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 528 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 72nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: southlakeshousing.co.uk/view-our-tsm-customer-satisfaction-survey-results/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
The Housing Ombudsman has published 1 decision about South Lakes Housing in its searchable archive.
-
Housing Association (202407661)
No Maladministration Feb 2026
Decision Case ID 202407661 Decision type Investigation Landlord South Lakes Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 January 2026 Background The resident lives alone in sheltered accommodation. A surveyo
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "South Lakes Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of South Lakes Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust