Thanet District Council
79.4% of Thanet District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Thanet District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Thanet District Council's permission.
3,228 homes in Thanet. Registered social landlord no. 29UN. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Thanet District Council owns about 3,228 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Thanet3,228 Broadstairs · Margate · Ramsgate
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £74 | £108 |
| 1 bed | £85 | £123 |
| 2 bed | £101 | £156 |
| 3 bed | £117 | £195 |
| 4 bed | £130 | £235 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Thanet District Council tenants
No Thanet District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 567 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 81st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: thanet.gov.uk/info-pages/policies-and-reports/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 35 24
Housing Ombudsman decisions
The Housing Ombudsman has published 10 decisions about Thanet District Council in its searchable archive.
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Local Authority / ALMO or TMO (202329279)
Reasonable Redress Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request to repair or replace her shower.
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Local Authority / ALMO or TMO (202320019)
No Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s query about the size of his property in 2023.
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Old Property Condition migrated-2025 (202400557)
Maladministration Nov 2024
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about damp and mould.
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Old Property Condition migrated-2025 (202226191)
Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s request for an electric vehicle charging point (EVCP), including his concerns that his request amounted to a reasonable adjustment.
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Old Property Condition migrated-2025 (202229102)
Maladministration Apr 2024
The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.
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Health and Safety (inc. building safety) (202105158)
Partial Maladministration Apr 2022
The complaint is about the landlord\u2019s response to the resident\u2019s concerns regarding: The installation of storage heaters in his property The installation of fire alarms in his property. the increase in service charges due to the
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Thanet District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Thanet District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust