Wigan Council
63.1% of Wigan Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Wigan Council tenants can swap homes with other social housing tenants through a mutual exchange, with Wigan Council's permission.
21,245 homes in Wigan. Registered social landlord no. 00BW. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Wigan Council owns about 21,245 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £69 | - |
| 1 bed | £84 | £137 |
| 2 bed | £94 | £131 |
| 3 bed | £102 | £133 |
| 4 bed | £112 | £204 |
Homes to swap from Wigan Council tenants
No Wigan Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 3,407 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 279th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Wigan Council had 10 complaint determinations. 74% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 7 decisions about Wigan Council in its searchable archive.
-
Local Authority / ALMO or TMO (202418814)
Maladministration Dec 2025
Decision Case ID 202418814 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 December 2025 Background The resident lives in a house with her adult son who is al
-
Managing Relations (202231014)
No Maladministration Nov 2025
Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 11 November 2025 Background The resident lived in a house owned by the landlord. She as
-
Local Authority / ALMO or TMO (202415951)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp and mould, and repairs. The resident\u2019s request to access a storage cupboard. The resident\u2019s concerns about the safety of the garden. The
-
Old Complaints Handling categories (202206583)
Partial Maladministration Oct 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord\u2019s complaint handling.
-
Local Authority / ALMO or TMO (202322214)
Maladministration
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of antisocial behaviour (ASB) regarding a neighbour\u2019s dog.
-
Managing Relations (202320732)
Maladministration
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of repairs to the windows. The associated complaint.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Wigan Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Wigan Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust