Acis Group Limited
80.4% of Acis Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Acis Group tenants can swap homes with other social housing tenants through a mutual exchange, with Acis Group's permission.
6,935 homes across 18 council areas, mostly in West Lindsey, Sheffield and Bassetlaw. Registered social landlord no. L4229. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Acis Group Limited owns about 6,935 social homes across 18 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- West Lindsey3,908 Gainsborough
- Sheffield1,105
- Bassetlaw334 Retford · Worksop
- North Kesteven309 Sleaford
- North East Lincolnshire211 Cleethorpes · Grimsby · Immingham
- Newark and Sherwood208 Newark-on-Trent
- Rotherham158 Rotherham · Maltby · Wath upon Dearne
- East Lindsey148 Louth · Skegness
- Bolsover120 Bolsover
- North East Derbyshire103 Dronfield
All 18 council areas (8 more)
- Rushcliffe84 West Bridgford
- North Lincolnshire74 Brigg · Scunthorpe
- Ashfield64 Hucknall · Kirkby-in-Ashfield · Sutton in Ashfield
- Barnsley36
- Doncaster28 Doncaster · Bentley · Mexborough · Thorne · Armthorpe
- Mansfield17 Mansfield
- Lincoln17 Lincoln
- Gedling11 Arnold
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £74 | £88 |
| 1 bed | £86 | £136 |
| 2 bed | £103 | £131 |
| 3 bed | £112 | £144 |
| 4 bed | £126 | £170 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Acis Group Limited tenants
No Acis Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 982 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 66th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: acisgroup.co.uk/about-us/our-performance/tsms/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Acis Group Limited had 9 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 12 decisions about Acis Group Limited in its searchable archive.
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Housing Association (202501336)
Maladministration Apr 2026
Decision Case ID 202501336 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The property is an end terrace house in a row of 4. It has a wa
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Housing Association (202324119)
Partial Maladministration Feb 2026
Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The resident reported several issues during the defects perio
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Managing Relations (202330057)
Maladministration Dec 2025
Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lived in a 2-bedroom bungalow until 14 January 2024
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Housing Association (202331973)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about discrimination. The Ombudsman will also consider the landlord\u2019s handling of the resident\u2019s complaint.
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Housing Association (202319275)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of a rodent infestation. The resident\u2019s dissatisfaction with a contractor\u2019s behaviour at the property. The Ombudsman has also investigated the la
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Occupancy Rights (202226890)
Partial Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s request to cancel their tenancy. The associated complaint.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Acis Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Acis Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing. Acis Group's website has their application form and rules.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust