Arawak Walton Housing Association Limited

84.3% of Arawak Walton Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Arawak Walton Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Arawak Walton Housing Association's permission.

1,109 homes, mostly in Manchester, Trafford and Stockport. Registered social landlord no. L3713. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Arawak Walton Housing Association Limited owns about 1,109 social homes across 3 council areas (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85£133
1 bed£90£132
2 bed£101£148
3 bed£112£155
4 bed£124£186

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Mar 2026
G1 Governance well governed · Mar 2026
V2 Financial viability financially viable but with risks to manage · Mar 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Arawak Walton Housing Association Limited tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 301 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 32nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 84.3% better than the sector median of 71.8%
Satisfied with repairs 85% better than the sector median of 73.6%
Satisfied with time taken for repairs 83.7% better than the sector median of 69.5%
Home is well maintained 84% better than the sector median of 71.9%
Home is safe 86.4% better than the sector median of 77.6%
Landlord listens and acts 83.5% better than the sector median of 61.6%
Kept informed 94.8% better than the sector median of 72.0%
Treated fairly and with respect 92.4% better than the sector median of 77.9%
Satisfied with complaints handling 46.3% better than the sector median of 35.5%
Communal areas clean and well maintained 83.2% better than the sector median of 66.7%
Positive contribution to the neighbourhood 84.7% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 80.1% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: arawakwalton.com/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
83.4% Non-emergency repairs done on time about the sector median (82.5%)
96% Emergency repairs done on time better than the sector median of 94.9%
67 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
81.1% Stage 1 complaints answered on time worse than the sector median of 89.9
6.3 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
9.9 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 21 24

Housing Ombudsman decisions

The Housing Ombudsman has published 5 decisions about Arawak Walton Housing Association Limited in its searchable archive.

1maladministration
1partial maladministration
2no maladministration
  • Housing Association (202423457) Reasonable Redress Aug 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of repairs including: A window. A bathroom leak. The associated damp and mould.

  • Old Property Condition migrated-2025 (202221248) Maladministration Mar 2024

    The complaint is about the landlord\u2019s response to reports of ongoing damp and mould.

  • Estate Management (202116152) No Maladministration Mar 2023

    The complaint is about: The landlord\u2019s maintenance of communal grounds; The landlord\u2019s handling of reports of poor staff conduct toward the resident.

  • Estate Management (201702731) Partial Maladministration Oct 2022

    The complaint is about: \u00a0 The landlords handling of multiple repair issues reported by the resident including leaks in the living room and kitchen, draughts from the windows and front door; heating in the property, broken floorboards,

  • Housing Association (201908574) No Maladministration Oct 2021

    The complaint is about the landlord\u2019s response to the resident\u2019s reports about damp, mould and repairs issues and her request to be rehoused.

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Arawak Walton Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Arawak Walton Housing Association?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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