Bury Metropolitan Borough Council
70.6% of Bury Metropolitan Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Bury Metropolitan Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Bury Metropolitan Borough Council's permission.
7,617 homes in Bury. Registered social landlord no. 00BM. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Bury Metropolitan Borough Council owns about 7,617 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Bury7,617 Bury · Radcliffe · Ramsbottom · Whitefield · Prestwich
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £76 | - |
| 1 bed | £86 | £111 |
| 2 bed | £94 | £129 |
| 3 bed | £104 | £166 |
| 4 bed | £112 | £219 |
Homes to swap from Bury Metropolitan Borough Council tenants
No Bury Metropolitan Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 958 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 190th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: bury.gov.uk/housing/housing-services/about-us/our-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Bury Metropolitan Borough Council had 8 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Bury Metropolitan Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202341614)
Partial Maladministration Apr 2026
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she com
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Responsive repairs/activity (202424423)
No Maladministration Sep 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of: No heating and hot water. Leaks.
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ASB/Abuse/Nuisance (202338362)
Maladministration Sep 2025
The complaint is about the landlord's handling of: The resident\u2019s reports of issues with her neighbour. The resident\u2019s queries about the wellbeing charge and concerns about changes to nighttime care provision.\u00a0 We will also
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Managing Relations (202233574)
Reasonable Redress Mar 2025
This complaint is about the landlord\u2019s handling of: An appointment to inspect the disability adaptations in the resident\u2019s home. The associated complaint.
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Old Complaints Handling categories (202315189)
Partial Maladministration Jan 2025
The complaint is about: The landlord\u2019s decision to withdraw and reject the resident\u2019s Right to Buy (RTB) application on the basis that the property is exempt, as it is suitable for the elderly. The landlord\u2019s handling of out
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Health and Safety (inc. building safety) (202226969)
Maladministration Apr 2024
The complaint is about the landlord\u2019s handling of: Gas and fire safety checks. The resident\u2019s complaint.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Bury Metropolitan Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Bury Metropolitan Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust