Connect Housing Association Limited
78.5% of Connect Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Connect Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Connect Housing Association's permission.
3,322 homes across 5 council areas, mostly in Leeds, Kirklees and Calderdale. Registered social landlord no. L2285. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Connect Housing Association Limited owns about 3,322 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Leeds2,091 Leeds · Morley · Pudsey · Wetherby · Yeadon · Horsforth
- Kirklees880 Batley · Cleckheaton · Dewsbury · Heckmondwike · Huddersfield · Mirfield
- Calderdale220 Brighouse · Halifax · Hebden Bridge
- Wakefield76 Wakefield · Castleford · Hemsworth · Knottingley · Normanton · Ossett · Pontefract
- Bradford55 Bradford · Bingley · Ilkley · Keighley · Shipley
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | £116 |
| 1 bed | £92 | £124 |
| 2 bed | £107 | £140 |
| 3 bed | £118 | £159 |
| 4 bed | £127 | £191 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Connect Housing Association Limited tenants
No Connect Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,064 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 93rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
The Housing Ombudsman has published 7 decisions about Connect Housing Association Limited in its searchable archive.
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Managing Relations (202520160)
No Maladministration Feb 2026
Decision Case ID 202520160 Decision type Investigation Landlord Connect Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lived with her husband and young c
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ASB/Abuse/Nuisance (202207740)
Maladministration Nov 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of Anti-social Behaviour (ASB). Complaint.
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Managing Relations (202205230)
Maladministration Sep 2023
The complaint is about: The landlord\u2019s handling of reported heating issues in the property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Health and Safety (inc. building safety) (202113795)
Partial Maladministration Mar 2023
This complaint is about: The landlord\u2019s handling of the resident\u2019s reports of outstanding repairs at her home, including internal door replacements throughout the property and skirting board replacement in the hall and kitchen. Th
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ASB/Abuse/Nuisance (202003899)
Maladministration Jul 2022
The complaint is about the landlord's handling of the resident\u2019s reports of noise nuisance. The Ombudsman has also considered the landlord\u2019s handling of the resident\u2019s complaint.
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ASB/Abuse/Nuisance (202012071)
Partial Maladministration
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: A gas leak that impacted the residents health.\u00a0 The length of time it took to repair the heating and hot water system. Damp issues. The conduct o
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Connect Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Connect Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 2-bed maisonette in Newport. Looking to move to Cranleigh.
#Newport #Cranleigh #WaverleyBoroughCouncil