Connexus Homes Limited
76.8% of Connexus Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Connexus Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Connexus Homes' permission.
10,919 homes, mostly in Herefordshire, County of, Shropshire and Telford and Wrekin. Registered social landlord no. LH4353. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Connexus Homes Limited owns about 10,919 social homes across 3 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Herefordshire, County of5,919 Hereford · Bromyard · Kington · Ledbury · Leominster · Ross-on-Wye
- Shropshire4,929 Bridgnorth · Church Stretton · Ludlow · Market Drayton · Oswestry · Shrewsbury · Wem · Whitchurch · Shifnal
- Telford and Wrekin71 Telford · Newport · Wellington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £83 | - |
| 1 bed | £96 | £113 |
| 2 bed | £111 | £139 |
| 3 bed | £122 | £163 |
| 4 bed | £135 | £202 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Connexus Homes Limited tenants
No Connexus Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,209 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 120th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: connexus-group.co.uk/aboutcontact/corporate/how-were-performing.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Connexus Homes Limited had 10 complaint determinations. 46% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 21 decisions about Connexus Homes Limited in its searchable archive.
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Housing Association (202400834)
Partial Maladministration Apr 2026
Decision Case ID 202400834 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 April 2026 Background The resident\u2019s flat is within an independent living sche
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Housing Association (202424444)
Partial Maladministration Feb 2026
Decision Case ID 202424444 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 February 2026 Background The resident moved to a 1-bedroom bungalow with her husban
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Housing Association (202519857)
Partial Maladministration Feb 2026
Decision Case ID 202519857 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 February 2026 Background The resident occupies the property, a 3-bedroom bungalow,
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Housing Association (202428799)
Partial Maladministration Dec 2025
Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The property is a bungalow. On 29 September 2023 the resid
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Managing Relations (202510185)
Maladministration Nov 2025
Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 November 2025 Background The resident moved to the property as a direct let in Novemb
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Housing Association (202428520)
Partial Maladministration Oct 2025
Decision Case ID 202428520 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident lives in a 3-bedroom semi-detached house with
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Connexus Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Connexus Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust