Epping Forest District Council
73.2% of Epping Forest District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Epping Forest District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Epping Forest District Council's permission.
6,404 homes in Epping Forest. Registered social landlord no. 22UH. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Epping Forest District Council owns about 6,404 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Epping Forest6,404 Epping · Chigwell · Chipping Ongar · Loughton · Waltham Abbey
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £96 | - |
| 1 bed | £108 | £200 |
| 2 bed | £124 | £247 |
| 3 bed | £142 | £292 |
| 4 bed | £157 | £386 |
Homes to swap from Epping Forest District Council tenants
No Epping Forest District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Epping Forest District Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,151 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 164th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: eppingforestdc.gov.uk/housing/housing-key-reports-and-consultations/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Epping Forest District Council had 8 complaint determinations. 62% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 16 decisions about Epping Forest District Council in its searchable archive.
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Local Authority / ALMO or TMO (202300969)
Maladministration Apr 2026
Decision Case ID 202300969 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 April 2026 Background The landlord inspected the property at some point in 2024.
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Managing Relations (202447757)
Partial Maladministration Nov 2025
Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The property is a 1 bedroom ground floor flat in a reside
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Local Authority / ALMO or TMO (202444665)
No Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about the condition of the property, including concerns about asbestos.
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Local Authority / ALMO or TMO (202444384)
Maladministration Jul 2025
The resident\u2019s complaint is about the landlord\u2019s handling of damp and mould in the property.
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Local Authority / ALMO or TMO (202414667)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Concerns as to the reasons given for the rent increase and an error on the rent increase letter. Reports of damp and mould in the bathroom and bedroom. Reports of o
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Old Property Condition categories (202317860)
Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports about the loss of hot water.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Epping Forest District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Epping Forest District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust