Halton Housing
74.4% of Halton Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Halton Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Halton Housing's permission.
7,455 homes across 4 council areas, mostly in Halton, Cheshire East and Warrington. Registered social landlord no. L4456. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Halton Housing owns about 7,455 social homes across 4 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Halton7,170 Runcorn · Widnes
- Cheshire East166 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
- Warrington109 Warrington
- Cheshire West and Chester10 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £84 | £85 |
| 1 bed | £92 | £112 |
| 2 bed | £103 | £131 |
| 3 bed | £111 | £142 |
| 4 bed | £120 | £164 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Halton Housing tenants
No Halton Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 578 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 150th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: haltonhousing.co.uk/about-us/our-performance/tenant-satisfaction-measures/results.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Halton Housing had 9 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 13 decisions about Halton Housing in its searchable archive.
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Housing Association (202502287)
Partial Maladministration Jan 2026
Decision Case ID 202502287 Decision type Investigation Landlord Halton Housing Landlord type Housing Association Occupancy Applicant Date 27 January 2026 Background The applicant\u2019s mother occupied a 3-bedroom house. She died in Augus
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Managing Relations (202408957)
Partial Maladministration Oct 2025
The complaint is about the landlord\u2019s handling of: Flooring repairs. Reports of damp and mould. Door repairs. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Housing Association (202224828)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of repairs to: Windows. Guttering and resulting damage to plasterwork. The stopcock. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Housing Association (202431709)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould in her property.
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ASB/Abuse/Nuisance (202416113)
No Maladministration Apr 2025
The complaint is about the landlord\u2019s response to: The resident\u2019s antisocial behaviour (ASB) reports. The resident\u2019s repairs reports. The resident\u2019s reports about a pest infestation and communal areas. The resident\u2019
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Housing Association (202433670)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of antisocial behaviour (ASB). The resident\u2019s requests that it move her.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Halton Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Halton Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust