Joseph Rowntree Housing Trust
78.2% of Joseph Rowntree Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Joseph Rowntree Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Joseph Rowntree Housing Trust's permission.
2,385 homes across 6 council areas, mostly in York, North Yorkshire and Hartlepool. Registered social landlord no. 5079. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Joseph Rowntree Housing Trust owns about 2,385 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- York1,775 York
- North Yorkshire271 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
- Hartlepool200 Hartlepool
- East Riding of Yorkshire84 Beverley · Bridlington · Cottingham · Goole · Hessle
- Leeds49 Leeds · Morley · Pudsey · Wetherby · Yeadon · Horsforth
- Kingston upon Hull, City of6 Kingston upon Hull
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | £106 |
| 1 bed | £98 | £124 |
| 2 bed | £115 | £139 |
| 3 bed | £126 | £156 |
| 4 bed | £146 | £174 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Joseph Rowntree Housing Trust tenants
No Joseph Rowntree Housing Trust tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Joseph Rowntree Housing Trust? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 325 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 95th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: jrht.org.uk/about-us/performance-information/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Joseph Rowntree Housing Trust had 2 complaint determinations. 40% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 7 decisions about Joseph Rowntree Housing Trust in its searchable archive.
-
Housing Association (202327976)
Maladministration Apr 2025
The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's complaint handling.\u00a0
-
Housing Association (202308330)
Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Draughts from the windows and garden door. Condensation and damp in the property.
-
ASB/Abuse/Nuisance (202216191)
No Maladministration Dec 2023
This complaint is about the landlord\u2019s handling of: The resident\u2019s reports of anti-social behaviour (ASB). The resident\u2019s request to be rehoused.
-
ASB/Abuse/Nuisance (202113198)
Partial Maladministration Nov 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of dirt and fleas in communal areas. Reports of antisocial behaviour (ASB) and staff conduct. Formal complaint.
-
Old Property Condition migrated-2025 (202221489)
Maladministration Aug 2023
The complaint is about the landlord's response to the resident\u2019s reports of repairs to her windows and front door.
-
Financial (202213814)
Maladministration Jun 2023
The complaint concerns how the landlord handled a rechargeable repair to replace a thermostat in the resident\u2019s property.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Joseph Rowntree Housing Trust". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Joseph Rowntree Housing Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust