Octavia Housing
51.5% of Octavia Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Octavia Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Octavia Housing's permission.
Registered social landlord no. L0717. On this page: what their tenants say, how they handle complaints and how to swap your home.
Size, areas and typical rents
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Westminster1,933 City of Westminster
- Kensington and Chelsea1,140 Kensington and Chelsea
- Brent636 Brent · Wembley
- Hammersmith and Fulham500 Hammersmith
- Hounslow203 Hounslow
- Wandsworth180 Wandsworth · Battersea
- Ealing96 Ealing · Southall
- Camden89 Camden
- Harrow80 Harrow
- Southwark62 Southwark · Peckham
Homes to swap from Octavia Housing tenants
No Octavia Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 528 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 339th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: octaviahousing.org.uk/for-tenants/feedback-and-general-information/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 144
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Octavia Housing had 31 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Octavia Housing in its searchable archive (showing the most recent 30).
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Housing Association (202533112)
No Maladministration Apr 2026
Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives at the property which is a first-floor flat in a re
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Housing Association (202518189)
Partial Maladministration Feb 2026
Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February 2026 Background The resident lives in the basement flat of a converted property. H
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Housing Association (202409875)
Maladministration Jan 2026
Decision Case ID 202409875 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives in a 1-bedroom third floor flat. He reported da
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Housing Association (202417526)
Partial Maladministration Jan 2026
Decision Case ID 202417526 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Leaseholder Date 26 January 2026 Background The resident decided to sell the property in 2020. While preparing the
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Managing Relations (202512700)
Maladministration Dec 2025
Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The property is a 3-bedroom maisonette on the ground and first floo
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Housing Association (202441046)
Partial Maladministration Dec 2025
Decision Case ID 202441046 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident and her 2 children (aged 12 and 18) lived in a 2 bed
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Octavia Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Octavia Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust