Thames Valley Housing Association Limited
Thames Valley Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Thames Valley Housing Association's permission.
1,414 homes across 6 council areas, mostly in Wandsworth, Hammersmith and Fulham and Woking. Registered social landlord no. L0514. On this page: how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Thames Valley Housing Association Limited owns about 1,414 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Wandsworth644 Wandsworth · Battersea
- Hammersmith and Fulham295 Hammersmith
- Woking224 Woking
- Merton113 Merton · Mitcham · Morden · Wimbledon
- Ealing109 Ealing · Southall
- Sutton29 Sutton
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £120 | £196 |
| 1 bed | £144 | £231 |
| 2 bed | £164 | £267 |
| 3 bed | £179 | £278 |
| 4 bed | £195 | £310 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Thames Valley Housing Association Limited is covered by the judgement on Metropolitan Housing Trust Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Thames Valley Housing Association Limited tenants
No Thames Valley Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Housing Ombudsman decisions
The Housing Ombudsman has published 16 decisions about Thames Valley Housing Association Limited in its searchable archive.
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Estate Management (202115633)
Partial Maladministration Apr 2023
The resident complains about the landlords handling of: Repairs to the communal door. The cleaning of the communal areas of the building. Non resident\u2019s use of car parking at the property. The landlord\u2019s handling of the complain
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Managing Relations (202128369)
Partial Maladministration Mar 2023
The complaint is about: The landlord\u2019s handling of the resident\u2019s request for a EWS1 (Exterior Wall Safety form) to enable him to \u2018staircase\u2019 to 100% ownership. The associated complaint.
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ASB/Abuse/Nuisance (202014178)
Maladministration Nov 2022
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise nuisance. This Service has also made a finding regarding the landlord\u2019s handling of the resident\u2019s complaint.
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Old Property Condition migrated-2025 (202126838)
Reasonable Redress Aug 2022
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about repairs following a leak.
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Estate Management (202017036)
Partial Maladministration Jul 2022
REPORT COMPLAINT 202017036 Thames Valley Housing Association Limited 14 July 2022 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case.
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Managing Relations (202117869)
Maladministration Jun 2022
The complaint is regarding the landlord\u2019s handling of repairs in the resident\u2019s property following his report of cracking and possible subsidence. This Service has also considered: How the landlord handled the resident\u2019s com
Source: the Housing Ombudsman decisions archive, checked 23 Oct 2026. To see every case, search the archive for "Thames Valley Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check Thames Valley Housing Association's reputation
Thames Valley Housing Association doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "Thames Valley Housing Association Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Wandsworth: see our Battersea guide for what it's like to live there.
Swapping with a tenant of Thames Valley Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust