Two Rivers Housing
79.5% of Two Rivers Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Two Rivers Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Two Rivers Housing's permission.
4,703 homes across 6 council areas, mostly in Forest of Dean, Tewkesbury and Herefordshire, County of. Registered social landlord no. L4385. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Two Rivers Housing owns about 4,703 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Forest of Dean4,007 Cinderford · Lydney
- Tewkesbury292 Tewkesbury
- Herefordshire, County of154 Hereford · Bromyard · Kington · Ledbury · Leominster · Ross-on-Wye
- Gloucester124 Gloucester
- Stroud83 Stroud · Dursley · Stonehouse
- Cotswold43 Cirencester
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £80 | - |
| 1 bed | £104 | £119 |
| 2 bed | £117 | £152 |
| 3 bed | £129 | £171 |
| 4 bed | £148 | £210 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Two Rivers Housing tenants
No Two Rivers Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 900 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 80th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: tworivershousing.org.uk/about-us/how-we-are-doing/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Two Rivers Housing had 5 complaint determinations. 40% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 13 decisions about Two Rivers Housing in its searchable archive.
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Housing Association (202524626)
No Maladministration Mar 2026
Decision Case ID 202524626 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The property is a house. The resident says he has reported concer
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Estate Management (202438048)
Partial Maladministration Dec 2025
Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background Between 2019 and 2023, the resident repeatedly reported problems
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Housing Association (202328979)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of bed bugs. We have also considered the landlord\u2019s complaint handling.
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Housing Association (202328582)
Reasonable Redress Jan 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB).
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Financial (202306729)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about:
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Information and data management (202219820)
Maladministration Sep 2024
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of damp in the property. Decision not to decant the resident and her family during associated investigations. Handling of the associated complaint. This in
Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "Two Rivers Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Two Rivers Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust