Weaver Vale Housing Trust Limited

84.0% of Weaver Vale Housing Trust tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Weaver Vale Housing Trust tenants can swap homes with other social housing tenants through a mutual exchange, with Weaver Vale Housing Trust's permission.

6,699 homes across 4 council areas, mostly in Cheshire West and Chester, Cheshire East and Warrington. Registered social landlord no. L4341. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Weaver Vale Housing Trust Limited owns about 6,699 social homes across 4 council areas (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£88£85
1 bed£100£120
2 bed£113£144
3 bed£127£163
4 bed£140£204

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Aug 2024
G1 Governance well governed · Nov 2025
V1 Financial viability financially strong · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Weaver Vale Housing Trust Limited tenants

No Weaver Vale Housing Trust Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 986 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 36th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 84% better than the sector median of 71.8%
Satisfied with repairs 81.5% better than the sector median of 73.6%
Satisfied with time taken for repairs 73.8% better than the sector median of 69.5%
Home is well maintained 79.2% better than the sector median of 71.9%
Home is safe 86.3% better than the sector median of 77.6%
Landlord listens and acts 77.5% better than the sector median of 61.6%
Kept informed 86.3% better than the sector median of 72.0%
Treated fairly and with respect 90.3% better than the sector median of 77.9%
Satisfied with complaints handling 45.1% better than the sector median of 35.5%
Communal areas clean and well maintained 78.5% better than the sector median of 66.7%
Positive contribution to the neighbourhood 74.1% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 73.3% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
68.4% Non-emergency repairs done on time worse than the sector median of 82.5%
99.8% Emergency repairs done on time better than the sector median of 94.9%
30.6 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
3.1 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
70.8 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 24 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Weaver Vale Housing Trust Limited had 6 complaint determinations. 42% of findings went against the landlord (sector average 60%).

42%maladministration rate
better than the sector average of 60%
9orders made
£1,803compensation ordered

The Housing Ombudsman has published 3 decisions about Weaver Vale Housing Trust Limited in its searchable archive.

1maladministration
1partial maladministration
1no maladministration
  • Housing Association (202302250) Maladministration Jul 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s reports of neighbour nuisance.

  • Information and data management (202105585) Partial Maladministration Jan 2023

    This complaint is about the landlord\u2019s: Response to the resident\u2019s reports of leaks, damp and mould; Response to the resident\u2019s request for a replacement kitchen and bathroom; Response to various other repairs, including a de

  • Housing Association (202305105) No Maladministration

      Decision Case ID 202305105 Decision type Investigation Landlord Weaver Vale Housing Trust Limited Landlord type Housing Association Occupancy Assured tenancy Date 9 January 2026 Background The resident put up fencing, a large shed, and st

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Weaver Vale Housing Trust Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Weaver Vale Housing Trust?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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