Aspire Housing Limited
78.0% of Aspire Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Aspire Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Aspire Housing's permission.
9,303 homes across 9 council areas, mostly in Newcastle-under-Lyme, Cheshire East and Stoke-on-Trent. Registered social landlord no. L4238. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Aspire Housing Limited owns about 9,303 social homes across 9 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Newcastle-under-Lyme8,056 Newcastle-under-Lyme · Kidsgrove · Bignall End · Knutton
- Cheshire East885 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
- Stoke-on-Trent129 Stoke-on-Trent
- Cheshire West and Chester73 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
- Stafford71 Stafford
- Cannock Chase39 Cannock · Rugeley · Hednesford
- East Staffordshire31 Burton upon Trent
- Staffordshire Moorlands10 Biddulph · Leek
- South Staffordshire9 Codsall
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | £84 |
| 1 bed | £90 | £110 |
| 2 bed | £101 | £124 |
| 3 bed | £110 | £139 |
| 4 bed | £119 | £161 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Aspire Housing Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 706 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 99th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Aspire Housing Limited had 5 complaint determinations. 20% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 12 decisions about Aspire Housing Limited in its searchable archive.
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Housing Association (202524599)
No Maladministration Mar 2026
Decision Case ID 202524599 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 17 March 2026 Background The resident reported ongoing antisocial behaviour (ASB) inv
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Managing Relations (202402787)
Reasonable Redress Nov 2025
Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident lives in a 1 bedroom, 1st floor flat in a block
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Housing Association (202324303)
Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s request for it to remove trees.
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Old Property Condition migrated-2025 (202323850)
Outside Jurisdiction Jul 2024
The complaint is about the landlord\u2019s handling of various repairs within the property.
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Managing Relations (202206457)
Maladministration Jan 2024
The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord\u2019s complaint handling.
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Financial (202224728)
Partial Maladministration Oct 2023
The complaint is about the landlord\u2019s: Response to the resident\u2019s reports of repairs required at the former property. The landlord\u2019s management of the rent account. Response to the resident's reports of issues encountered du
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Aspire Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Aspire Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.