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Aspire Housing Limited

9,318 homes across 9 council areas, mostly in Newcastle-under-Lyme, Cheshire East and Stoke-on-Trent. Registered social landlord no. L4238. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

Aspire Housing Limited owns about 9,318 social homes across 9 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£80£82
1 bed£87£107
2 bed£98£120
3 bed£107£133
4 bed£116£154

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Jan 2025
G1 Governance well governed · Nov 2025
V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Aspire Housing Limited tenants

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New £499 a month

2-bed flat in Bignall End

Bignall End, Staffordshire
2 bed Flat Off-road parking

Wants: Knutton, Newcastle-under-Lyme, Staffordshire · 2 bed · like for like

New listing View home

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 706 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 78% better than the sector median of 71.8%
Satisfied with repairs 80.3% better than the sector median of 73.6%
Satisfied with time taken for repairs 72.4% better than the sector median of 69.5%
Home is well maintained 75% better than the sector median of 71.9%
Home is safe 80.6% better than the sector median of 77.6%
Landlord listens and acts 68.3% better than the sector median of 61.6%
Kept informed 73.5% better than the sector median of 72.0%
Treated fairly and with respect 80.6% better than the sector median of 77.9%
Satisfied with complaints handling 50.4% better than the sector median of 35.5%
Communal areas clean and well maintained 68.3% better than the sector median of 66.7%
Positive contribution to the neighbourhood 67.2% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 60% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: aspirehousing.co.uk/tsms.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
59.4% Non-emergency repairs done on time worse than the sector median of 82.5%
96.5% Emergency repairs done on time better than the sector median of 94.9%
69.6 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
94.6% Stage 1 complaints answered on time better than the sector median of 89.9
7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
93.5% Stage 2 complaints answered on time better than the sector median of 88.9
49.3 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 64 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Aspire Housing Limited had 5 complaint determinations. 20% of findings went against the landlord (sector average 60%).

20%maladministration rate
better than the sector average of 60%
5orders made
£3,000compensation ordered

You can search the Housing Ombudsman decisions archive for "Aspire Housing Limited" to see published complaints about this landlord.

Swapping with a tenant of Aspire Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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