Believe Housing Limited
78.1% of Believe Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Believe Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Believe Housing's permission.
18,413 homes across 5 council areas, mostly in County Durham, Sunderland and Stockton-on-Tees. Registered social landlord no. 5071. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Believe Housing Limited owns about 18,413 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- County Durham18,200 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
- Sunderland98 Sunderland · Houghton-le-Spring · Washington
- Stockton-on-Tees53 Stockton-on-Tees · Billingham · Thornaby-on-Tees · Ingleby Barwick
- Hartlepool37 Hartlepool
- Darlington25 Darlington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £73 | £90 |
| 1 bed | £82 | £96 |
| 2 bed | £93 | £117 |
| 3 bed | £100 | £131 |
| 4 bed | £110 | £149 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Believe Housing Limited tenants
No Believe Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,748 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 98th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: believehousing.co.uk/about-us/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Believe Housing Limited had 11 complaint determinations. 78% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
No published Housing Ombudsman decisions were found for Believe Housing Limited when we checked on 12 Oct 2026. You can search the decisions archive for "Believe Housing Limited" yourself.
Swapping with a tenant of Believe Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.