Christian Action (Enfield) Housing Association Limited
51.6% of Christian Action (Enfield) Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Christian Action (Enfield) Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Christian Action (Enfield) Housing Association's permission.
1,342 homes across 4 council areas, mostly in Enfield, Waltham Forest and Barnet. Registered social landlord no. LH0676. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Christian Action (Enfield) Housing Association Limited owns about 1,342 social homes across 4 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Enfield709 Enfield Town · Edmonton
- Waltham Forest316 Waltham Forest · Chingford · Walthamstow
- Barnet178 Barnet · Colindale · Edgware · Hendon
- Haringey139 Haringey · Tottenham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £107 | £179 |
| 1 bed | £128 | £205 |
| 2 bed | £149 | £252 |
| 3 bed | £171 | £274 |
| 4 bed | £190 | £296 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Christian Action (Enfield) Housing Association Limited tenants
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 364 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 338th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: christianaction.org.uk/news/our-tenant-satisfaction-measures-tsms-performance-202425-971.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Christian Action (Enfield) Housing Association Limited had 2 complaint determinations. 83% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Christian Action (Enfield) Housing Association Limited in its searchable archive.
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Managing Relations (202343167)
Partial Maladministration Dec 2025
Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 December 2025 Background The resident has lived at th
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Housing Association (202316097)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: request for a stock condition survey request for bathroom repairs\u00a0 report of a leak The Ombudsman has also considered the landlord\u2019s complaint handlin
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Old Complaints Handling categories (202337945)
Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB) from her neighbours. Request for a management move. The Ombudsman has also considered the landlord\u2019s complaints handling
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Housing Association (202313329)
Maladministration Jan 2025
REPORT COMPLAINT 202313329 Christian Action (Enfield) Housing Association Limited 31 January 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circum
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Financial (202200500)
Partial Maladministration Nov 2023
The complaint is about: The landlord\u2019s handling of reports of damp and mould. The landlord\u2019s handling of the resident\u2019s request for compensation in recognition of damaged belongings.
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Managing Relations (202211405)
Maladministration Aug 2023
The complaint concerns the landlord\u2019s handling of the resident\u2019s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Christian Action (Enfield) Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Christian Action (Enfield) Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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