Cross Keys Homes Limited
91.6% of Cross Keys Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Cross Keys Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Cross Keys Homes' permission.
13,218 homes across 12 council areas, mostly in Peterborough, Huntingdonshire and Milton Keynes. Registered social landlord no. LH4428. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cross Keys Homes Limited owns about 13,218 social homes across 12 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Peterborough11,089 Peterborough
- Huntingdonshire700 Huntingdon · St Ives · St Neots
- Milton Keynes309 Milton Keynes · Bletchley
- Bedford249 Bedford
- South Kesteven218 Grantham · Stamford
- North Northamptonshire189 Corby · Desborough · Kettering · Rushden · Wellingborough
- South Holland175 Spalding
- South Cambridgeshire113 Cambourne
- Central Bedfordshire85 Ampthill · Biggleswade · Dunstable · Flitwick · Houghton Regis · Leighton Buzzard · Sandy
- Fenland67 March · Whittlesey · Wisbech
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £108 |
| 1 bed | £95 | £129 |
| 2 bed | £112 | £160 |
| 3 bed | £120 | £177 |
| 4 bed | £133 | £215 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Cross Keys Homes Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,008 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 4th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: crosskeyshomes.co.uk/tsm.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Cross Keys Homes Limited had 3 complaint determinations. 46% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 11 decisions about Cross Keys Homes Limited in its searchable archive.
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Housing Association (202413160)
Partial Maladministration May 2025
The complaint is about: the landlord\u2019s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord\u2019s decision to undertake tenancy enforcement action. The Ombudsman has also considered the handling
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Housing Association (202313867)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of Anti-Social Behaviour (ASB) complaint handling
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ASB/Abuse/Nuisance (202205537)
Partial Maladministration Feb 2025
The resident\u2019s complaint is about the landlord\u2019s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon monoxide alarm staff and contractor conduct washing lines a \u201cfalse entry\u201d int
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Estate Management (202118626)
Partial Maladministration Aug 2023
The complaint is about the landlord\u2019s response to the leaseholder\u2019s: Concerns about the communal garden. Objection to the replacement of cladding. Related complaint. Objections to charges for the cost of cladding renewal.
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ASB/Abuse/Nuisance (202103074)
Partial Maladministration Nov 2022
The complaint is about: The landlord\u2019s response to the resident\u2019s reports about the condition of the property at the start of the tenancy. The landlord\u2019s response to the resident\u2019s reports of repairs required at the prop
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Old Property Condition migrated-2025 (202115873)
Maladministration Sep 2022
The complaint is about the landlord\u2019s response to a request for stronger water pressure to the resident\u2019s shower.\u00a0
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Cross Keys Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Cross Keys Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.