North Star Housing Group
86.4% of North Star Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. North Star Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with North Star Housing Group's permission.
4,061 homes across 9 council areas, mostly in County Durham, Middlesbrough and Stockton-on-Tees. Registered social landlord no. LH0084. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
North Star Housing Group owns about 4,061 social homes across 9 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- County Durham973 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
- Middlesbrough939 Middlesbrough
- Stockton-on-Tees862 Stockton-on-Tees · Billingham · Thornaby-on-Tees · Ingleby Barwick
- Darlington542 Darlington
- Hartlepool358 Hartlepool
- Redcar and Cleveland137 Redcar · Guisborough
- North Yorkshire122 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
- Sunderland92 Sunderland · Houghton-le-Spring · Washington
- South Tyneside36 Hebburn · Jarrow · South Shields
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | £91 |
| 1 bed | £90 | £106 |
| 2 bed | £102 | £124 |
| 3 bed | £111 | £137 |
| 4 bed | £123 | £156 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from North Star Housing Group tenants
No North Star Housing Group tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 523 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 14th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: northstarhg.co.uk/customer-engagement/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 24
Housing Ombudsman decisions
The Housing Ombudsman has published 2 decisions about North Star Housing Group in its searchable archive.
-
Old Property Condition migrated-2025 (202225344)
Maladministration Feb 2024
The landlord\u2019s handling of a reported leak and damp and mould at the resident\u2019s property.
-
Old Property Condition migrated-2025 (202110682)
Reasonable Redress
The complaint is about the landlord\u2019s handling of the resident's concerns regarding their heating and hot water system.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "North Star Housing Group". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of North Star Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust