Richmond Housing Partnership Limited
61.1% of Richmond Housing Partnership tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Richmond Housing Partnership tenants can swap homes with other social housing tenants through a mutual exchange, with Richmond Housing Partnership's permission.
7,708 homes across 5 council areas, mostly in Richmond upon Thames, Hounslow and Kingston upon Thames. Registered social landlord no. L4279. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Richmond Housing Partnership Limited owns about 7,708 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Richmond upon Thames6,420 Richmond upon Thames · Twickenham
- Hounslow798 Hounslow
- Kingston upon Thames300 Kingston upon Thames
- Spelthorne102 Ashford · Staines-upon-Thames · Sunbury-on-Thames
- Hillingdon88 Hillingdon · Hayes · Uxbridge
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £135 | £200 |
| 1 bed | £142 | £228 |
| 2 bed | £159 | £271 |
| 3 bed | £171 | £261 |
| 4 bed | £187 | £272 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Richmond Housing Partnership Limited tenants
No Richmond Housing Partnership Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Richmond Housing Partnership? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 640 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 293rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: rhp.org.uk/customer-engagement/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Richmond Housing Partnership Limited had 40 complaint determinations. 64% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 29 decisions about Richmond Housing Partnership Limited in its searchable archive.
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Estate Management (202304450)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: The requirement for internal fire doors at the property. A wasp infestation. Washing line repairs. Tree/vegetation growth affecting the property. We hav
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Old Moving to a Property categories (202347911)
Partial Maladministration Mar 2025
The resident\u2019s complaint is regarding the landlord\u2019s handling of: Reported outstanding bathroom repairs. Her request to move to alternative accommodation.
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Old Moving to a Property categories (202232933)
Maladministration Jan 2025
The resident\u2019s complaint is regarding the landlord\u2019s handling of a transfer request on medical grounds and its requests for further medical information.
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Old Property Condition migrated-2025 (202317207)
Maladministration Aug 2024
The complaint is about: The landlord\u2019s response to the resident\u2019s reports of repairs to the windows within the property. The landlord\u2019s response to the resident\u2019s reports of damp and mould.
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Managing Relations (202226591)
Partial Maladministration Aug 2024
The complaint is regarding the lift at the resident\u2019s property being out of service and the landlord\u2019s response to his related concerns. This Service has also considered the landlord\u2019s handling of the complaint.
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Health and Safety (inc. building safety) (202218444)
Maladministration Jul 2024
The complaint is about the landlord\u2019s handling of: damp and mould in the property. damage to the lounge ceiling containing asbestos. damage to the garden fence and gate. a drainage and pipework problem outside the kitchen. the resident
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Richmond Housing Partnership Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Richmond Housing Partnership?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.