SHAL Housing Limited
SHAL Housing tenants can swap homes with other social housing tenants through a mutual exchange, with SHAL Housing's permission.
786 homes in Somerset. Registered social landlord no. LH4035. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
SHAL Housing Limited owns about 786 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Somerset786 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £101 |
| 1 bed | £99 | £122 |
| 2 bed | £116 | £151 |
| 3 bed | £130 | £181 |
| 4 bed | £151 | £223 |
Homes to swap from SHAL Housing Limited tenants
No SHAL Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about SHAL Housing Limited in its searchable archive.
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Managing Relations (202226625)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: Repairs to the guttering. A lack of hot water in the property. Repairs to the bathroom window. Damp and mould. Staff conduct The complaint.
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Old Property Condition migrated-2025 (202402410)
Maladministration Oct 2024
The complaint is about how the landlord handled the resident\u2019s reports of a faulty water heating system.
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Old Property Condition migrated-2025 (202233228)
Maladministration May 2024
The complaint is about the landlord\u2019s handling of repairs to the property including the heating system, plasterwork in the toilet and the hallway, the front door, damp in one of the bedrooms, cracks in the bedroom ceilings, the bedroom
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Housing Association (202321204)
Partial Maladministration
The complaint is about the landlord's handling of a rewire at the resident\u2019s property, including:
Source: the Housing Ombudsman decisions archive, checked 20 Oct 2026. To see every case, search the archive for "SHAL Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
How to check SHAL Housing's reputation
There are no published tenant satisfaction scores for SHAL Housing. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 786 homes, SHAL Housing is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "SHAL Housing Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Somerset: see our Wells guide for what it's like to live there.
Swapping with a tenant of SHAL Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust