Somerset Council
79.0% of Somerset Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Somerset Council tenants can swap homes with other social housing tenants through a mutual exchange, with Somerset Council's permission.
9,667 homes in Somerset. Registered social landlord no. 5178. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Somerset Council owns about 9,667 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Somerset9,667 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £73 | - |
| 1 bed | £90 | £114 |
| 2 bed | £101 | £148 |
| 3 bed | £111 | £174 |
| 4 bed | £124 | £228 |
Homes to swap from Somerset Council tenants
No Somerset Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,930 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 87th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Somerset Council had 4 complaint determinations. 100% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Somerset Council in its searchable archive.
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Local Authority / ALMO or TMO (202433641)
Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of humidity, damp, and mould. We have also considered the landlord\u2019s complaint handling.
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Managing Relations (202219254)
No Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: repairs following a kitchen replacement. the associated complaint.
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Health and Safety (inc. building safety) (202313492)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.
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Local Authority / ALMO or TMO (202336015)
Maladministration Sep 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leaking roof. The Ombudsman has also considered the landlord\u2019s complaints handling.
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Managing Relations (202305160)
Maladministration Aug 2024
The complaint is about the landlord\u2019s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling of a rat infestation within the resident\u2019s property. Handling of outstanding repa
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Old Property Condition migrated-2025 (202205504)
No Maladministration May 2023
The complaint is about the landlord\u2019s response to the resident\u2019s request for a replacement bathroom.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Somerset Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Somerset Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust