The ExtraCare Charitable Trust
ExtraCare Charitable Trust tenants can swap homes with other social housing tenants through a mutual exchange, with ExtraCare Charitable Trust's permission.
893 homes across 10 council areas, mostly in Birmingham, Coventry and Nottingham. Registered social landlord no. 4706. On this page: how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
The ExtraCare Charitable Trust owns about 893 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Birmingham348 Birmingham · Royal Sutton Coldfield
- Coventry95 Coventry
- Nottingham84 Nottingham
- Milton Keynes75 Milton Keynes · Bletchley
- Buckinghamshire64 Buckingham · Amersham · Aylesbury · Beaconsfield · Chesham · Gerrards Cross · High Wycombe · Marlow · Princes Risborough
- Solihull52 Solihull · Shirley
- North Northamptonshire48 Corby · Desborough · Kettering · Rushden · Wellingborough
- Bedford46 Bedford
- South Gloucestershire41 Bradley Stoke · Chipping Sodbury · Filton · Thornbury · Yate · Kingswood
- Bristol, City of40 Bristol
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | £137 |
| 1 bed | £103 | £138 |
| 2 bed | £119 | £163 |
| 3 bed | £132 | £185 |
| 4 bed | £150 | £221 |
Homes to swap from The ExtraCare Charitable Trust tenants
No The ExtraCare Charitable Trust tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, The ExtraCare Charitable Trust had 3 complaint determinations. 60% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
No published Housing Ombudsman decisions were found for The ExtraCare Charitable Trust when we checked on 23 Oct 2026. You can search the decisions archive for "The ExtraCare Charitable Trust" yourself.
How to check ExtraCare Charitable Trust's reputation
There are no published tenant satisfaction scores for ExtraCare Charitable Trust. Landlords with fewer than 1,000 homes must still measure tenant satisfaction and share the results with their own tenants, but they don't have to send them to the regulator, so no national figures exist. With about 893 homes, ExtraCare Charitable Trust is in that group.
You can still get a good picture before you swap into one of their homes:
- Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
- Search the Housing Ombudsman's decisions for "The ExtraCare Charitable Trust" in the decisions archive. No results is common for small landlords and usually a good sign.
- Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
- Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
- Look at the area too. Most of their homes are in Birmingham: see our Birmingham guide for what it's like to live there.
Swapping with a tenant of ExtraCare Charitable Trust?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust