First Garden Cities Homes Limited
64.0% of First Garden Cities Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. First Garden Cities Homes tenants can swap homes with other social housing tenants through a mutual exchange, with First Garden Cities Homes' permission.
2,435 homes across 6 council areas, mostly in North Hertfordshire, Central Bedfordshire and Welwyn Hatfield. Registered social landlord no. 5090. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
First Garden Cities Homes Limited owns about 2,435 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- North Hertfordshire1,387 Hitchin · Letchworth · Royston
- Central Bedfordshire551 Ampthill · Biggleswade · Dunstable · Flitwick · Houghton Regis · Leighton Buzzard · Sandy
- Welwyn Hatfield452 Hatfield · Welwyn Garden City
- East Hertfordshire20 Bishop's Stortford · Hertford · Ware
- Stevenage19 Stevenage
- Hertsmere6 Borehamwood · Bushey · Potters Bar · Radlett
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £101 | £194 |
| 1 bed | £116 | £163 |
| 2 bed | £137 | £212 |
| 3 bed | £150 | £250 |
| 4 bed | £171 | £217 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from First Garden Cities Homes Limited tenants
No First Garden Cities Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 534 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 270th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: fgch.co.uk/resident-satisfaction.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, First Garden Cities Homes Limited had 2 complaint determinations. 0% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 2 decisions about First Garden Cities Homes Limited in its searchable archive.
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Old Staff categories (202313788)
Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s application to it for financial support for her tenancy.
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Housing Association (202336055)
No Maladministration
Decision Case ID 202336055 Decision type Investigation Landlord First Garden Cities Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 December 2025 Background The resident reported Anti-Social Beha
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "First Garden Cities Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of First Garden Cities Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust