Islington and Shoreditch Housing Association Limited
57.5% of Islington and Shoreditch Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Islington and Shoreditch Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Islington and Shoreditch Housing Association's permission.
2,358 homes across 6 council areas, mostly in Islington, Hackney and Waltham Forest. Registered social landlord no. L0457. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Islington and Shoreditch Housing Association Limited owns about 2,358 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Islington843 Islington
- Hackney807 Hackney
- Waltham Forest591 Waltham Forest · Chingford · Walthamstow
- Haringey64 Haringey · Tottenham
- Camden30 Camden
- Tower Hamlets23 Tower Hamlets
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £113 | £156 |
| 1 bed | £134 | £222 |
| 2 bed | £153 | £253 |
| 3 bed | £170 | £280 |
| 4 bed | £189 | £318 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Islington and Shoreditch Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 480 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 320th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Islington and Shoreditch Housing Association Limited had 8 complaint determinations. 63% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Islington and Shoreditch Housing Association Limited in its searchable archive.
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Housing Association (202424686)
Maladministration Jun 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leak into her property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Old Complaints Handling categories (202305280)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s request for repairs to the wet room in the property. The associated complaint.
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Managing Relations (202305132)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of: a leak into the resident\u2019s kitchen. the resident\u2019s complaint.
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ASB/Abuse/Nuisance (202202116)
Partial Maladministration Apr 2024
The complaint concerns the landlord\u2019s handling of: The resident\u2019s reporting of anti-social behaviour (ASB). The resident\u2019s request to move. This report has also considered the landlord\u2019s complaints handling.
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Estate Management (202229316)
Reasonable Redress Apr 2024
The complaint is about the landlord\u2019s: Handling of repairs to a communal lift. Complaint handling.
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Old Property Condition categories (202205666)
Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s boundary wall.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Islington and Shoreditch Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Islington and Shoreditch Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust