Magenta Living
81.7% of Magenta Living tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Magenta Living tenants can swap homes with other social housing tenants through a mutual exchange, with Magenta Living's permission.
12,772 homes across 4 council areas, mostly in Wirral, Halton and Cheshire West and Chester. Registered social landlord no. L4435. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Magenta Living owns about 12,772 social homes across 4 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Wirral12,321 Bebington · Birkenhead · Heswall · Hoylake · Wallasey
- Halton218 Runcorn · Widnes
- Cheshire West and Chester141 Chester · Ellesmere Port · Frodsham · Neston · Northwich · Winsford
- Cheshire East92 Bollington · Congleton · Crewe · Knutsford · Macclesfield · Nantwich · Sandbach · Wilmslow
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £84 |
| 1 bed | £93 | £120 |
| 2 bed | £104 | £134 |
| 3 bed | £116 | £149 |
| 4 bed | £126 | £170 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Magenta Living tenants
No Magenta Living tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,044 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 54th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: magentaliving.org.uk/our-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Magenta Living had 10 complaint determinations. 61% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Magenta Living in its searchable archive (showing the most recent 30).
-
Housing Association (202319377)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB). Associated formal complaint.
-
Housing Association (202427013)
Reasonable Redress May 2025
REPORT COMPLAINT 202427013 Magenta Living 15 May 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the
-
Old Complaints Handling categories (202327985)
Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Requests for a replacement front door. Associated formal complaint.
-
ASB/Abuse/Nuisance (202234363)
No Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of odours.
-
Financial (202322785)
Maladministration Jul 2024
The complaint concerns the landlord\u2019s: Administration of the resident\u2019s rent account. The related complaint.
-
Old Complaints Handling categories (202230503)
Partial Maladministration Jul 2024
REPORT COMPLAINT 202230503 Magenta Living 12 July 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Magenta Living". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Magenta Living?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust