Wythenshawe Community Housing Group Limited

76.9% of Wythenshawe Community Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Wythenshawe Community Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Wythenshawe Community Housing Group's permission.

13,920 homes, mostly in Manchester, Cheshire East and Trafford. Registered social landlord no. L4219. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Wythenshawe Community Housing Group Limited owns about 13,920 social homes across 3 council areas (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£85£132
1 bed£90£132
2 bed£100£148
3 bed£112£154
4 bed£124£186

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Nov 2025
V1 Financial viability financially strong · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Wythenshawe Community Housing Group Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,901 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 118th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 76.9% better than the sector median of 71.8%
Satisfied with repairs 79.5% better than the sector median of 73.6%
Satisfied with time taken for repairs 78% better than the sector median of 69.5%
Home is well maintained 76% better than the sector median of 71.9%
Home is safe 78.8% better than the sector median of 77.6%
Landlord listens and acts 69.3% better than the sector median of 61.6%
Kept informed 75.1% better than the sector median of 72.0%
Treated fairly and with respect 82.5% better than the sector median of 77.9%
Satisfied with complaints handling 35.4% about the sector median (35.5%)
Communal areas clean and well maintained 67.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 72.8% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 63.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: wchg.org.uk/about-us/our-performance/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
85.2% Non-emergency repairs done on time better than the sector median of 82.5%
99.5% Emergency repairs done on time better than the sector median of 94.9%
25.6 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
98% Stage 1 complaints answered on time better than the sector median of 89.9
5.2 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
48.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Wythenshawe Community Housing Group Limited had 5 complaint determinations. 25% of findings went against the landlord (sector average 60%).

25%maladministration rate
better than the sector average of 60%
3orders made
£1,050compensation ordered

The Housing Ombudsman has published 9 decisions about Wythenshawe Community Housing Group Limited in its searchable archive.

1maladministration
2partial maladministration
5no maladministration
  • Housing Association (202407926) No Maladministration May 2026

      Decision Case ID 202407926 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident said he is physically disable

  • Housing Association (202413576) Partial Maladministration Dec 2025

      Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy Date 22 December 2025 Background The resident complained about repair

  • Managing Relations (202342905) Partial Maladministration Nov 2025

    Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The landlord has a record of the reside

  • Housing Association (202338453) No Maladministration Sep 2025

    The complaint is about the landlord\u2019s handling of: Antisocial behaviour (ASB). A request for a higher housing priority.

  • Estate Management (202315208) Maladministration Feb 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s concerns about a neighbour\u2019s driveway. We have also investigated the landlord\u2019s complaint handling.

  • Moving/Buying/Selling Home (202210636) No Maladministration Aug 2023

    The complaint is about the landlord\u2019s handling of the resident\u2019s housing application.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Wythenshawe Community Housing Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Wythenshawe Community Housing Group?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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