Broadland Housing Association Limited
62.3% of Broadland Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Broadland Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Broadland Housing Association's permission.
5,614 homes across 10 council areas, mostly in Norwich, King's Lynn and West Norfolk and Breckland. Registered social landlord no. L0026. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Broadland Housing Association Limited owns about 5,614 social homes across 10 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Norwich1,953 Norwich
- King's Lynn and West Norfolk887 King's Lynn · Downham Market
- Breckland620 Attleborough · Dereham · Swaffham · Thetford
- North Norfolk556 Cromer · North Walsham
- East Suffolk389 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
- Great Yarmouth382 Great Yarmouth · Gorleston-on-Sea
- South Norfolk366 Diss · Wymondham
- Broadland345 Sprowston
- West Suffolk89 Bury St Edmunds · Clare · Haverhill · Mildenhall · Newmarket
- Ipswich27 Ipswich
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £98 |
| 1 bed | £96 | £122 |
| 2 bed | £111 | £148 |
| 3 bed | £122 | £166 |
| 4 bed | £137 | £210 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Broadland Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,078 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 285th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: broadlandgroup.org/manage-your-home/tenant-perception-survey.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 86 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Broadland Housing Association Limited had 3 complaint determinations. 100% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Broadland Housing Association Limited in its searchable archive.
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Managing Relations (202421070)
Maladministration Nov 2025
`Decision Case ID 202421070 Decision type Investigation Landlord Broadland Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 26 November 2025 Background The resident has lived in a one bedroom bunga
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Housing Association (202223230)
Partial Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s concerns about the accuracy of the service charges. the resident\u2019s concerns about the administration of her service charges. the replacement of the resident\u
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Housing Association (202327183)
Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Request for a replacement kitchen. Complaint.
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Health and Safety (inc. building safety) (202315191)
Partial Maladministration Jul 2024
The complaint is about the landlord\u2019s response to the resident\u2019s concerns: That a gas hob had been installed incorrectly. That its staff member had advised that the hob was safe. This Service has also considered the landlord\u20
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Moving/Buying/Selling Home (202211606)
No Maladministration Aug 2023
The complaint is about the landlord's handling of the resident\u2019s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.
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ASB/Abuse/Nuisance (202125350)
Partial Maladministration Jul 2023
The complaint is about the landlord\u2019s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and disclosure of an unsent letter about the report of antisocial behaviour. Use of its unreasonable compl
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Broadland Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Broadland Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust