First Choice Homes Oldham Limited

78.5% of First Choice Homes Oldham tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. First Choice Homes Oldham tenants can swap homes with other social housing tenants through a mutual exchange, with First Choice Homes Oldham's permission.

11,564 homes across 4 council areas, mostly in Oldham, Rochdale and Kirklees. Registered social landlord no. 4582. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

First Choice Homes Oldham Limited owns about 11,564 social homes across 4 council areas (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£75£101
1 bed£85£107
2 bed£98£123
3 bed£109£147
4 bed£122£168

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Sep 2026
G1 Governance well governed · Sep 2026
V1 Financial viability financially strong · Sep 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from First Choice Homes Oldham Limited tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,149 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 93rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 78.5% better than the sector median of 71.8%
Satisfied with repairs 79% better than the sector median of 73.6%
Satisfied with time taken for repairs 76.3% better than the sector median of 69.5%
Home is well maintained 76.4% better than the sector median of 71.9%
Home is safe 79.7% better than the sector median of 77.6%
Landlord listens and acts 71.6% better than the sector median of 61.6%
Kept informed 76.1% better than the sector median of 72.0%
Treated fairly and with respect 84.1% better than the sector median of 77.9%
Satisfied with complaints handling 38.8% better than the sector median of 35.5%
Communal areas clean and well maintained 66.3% about the sector median (66.7%)
Positive contribution to the neighbourhood 65.8% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 60.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: fcho.co.uk/who-we-are/our-finances-and-performance/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
76.2% Non-emergency repairs done on time worse than the sector median of 82.5%
99.7% Emergency repairs done on time better than the sector median of 94.9%
72.7 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
8.8 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
100% Stage 2 complaints answered on time better than the sector median of 88.9
48.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 90 3

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, First Choice Homes Oldham Limited had 19 complaint determinations. 54% of findings went against the landlord (sector average 60%).

54%maladministration rate
better than the sector average of 60%
40orders made
£4,100compensation ordered

The Housing Ombudsman has published 23 decisions about First Choice Homes Oldham Limited in its searchable archive.

8maladministration
8partial maladministration
5no maladministration
  • Housing Association (202534025) No Maladministration May 2026

      Decision Case ID 202534025 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident was unhappy with how the landlord handl

  • Housing Association (202440466) Maladministration May 2026

      Decision Case ID 202440466 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Shared Ownership Date 21 May 2026 Background In July 2024, some months after moving in, the resi

  • Housing Association (202305558) Partial Maladministration Jan 2026

      Decision Case ID 202305558 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident occupies a 1-bedroom ground floor f

  • Health and Safety (inc. building safety) (202514515) Partial Maladministration Dec 2025

    Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 18 December 2025 Background The resident has a joint tenancy with h

  • Housing Association (202334599) Partial Maladministration Nov 2025

      Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 October 2025 Background The resident lives in a 2-bedroom terrace house,

  • Housing Association (202422287) Partial Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of a mice infestation and the level of compensation offered. Concerns about staff behaviour. Associated complaint.

Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "First Choice Homes Oldham Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of First Choice Homes Oldham?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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