First Choice Homes Oldham Limited

11,600 homes across 4 council areas, mostly in Oldham, Rochdale and Kirklees. Registered social landlord no. 4582. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

First Choice Homes Oldham Limited owns about 11,600 social homes across 4 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£72£98
1 bed£83£103
2 bed£95£119
3 bed£105£142
4 bed£119£160

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Dec 2025
V1 Financial viability financially strong · Dec 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from First Choice Homes Oldham Limited tenants

No First Choice Homes Oldham Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,149 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 78.5% better than the sector median of 71.8%
Satisfied with repairs 79% better than the sector median of 73.6%
Satisfied with time taken for repairs 76.3% better than the sector median of 69.5%
Home is well maintained 76.4% better than the sector median of 71.9%
Home is safe 79.7% better than the sector median of 77.6%
Landlord listens and acts 71.6% better than the sector median of 61.6%
Kept informed 76.1% better than the sector median of 72.0%
Treated fairly and with respect 84.1% better than the sector median of 77.9%
Satisfied with complaints handling 38.8% better than the sector median of 35.5%
Communal areas clean and well maintained 66.3% about the sector median (66.7%)
Positive contribution to the neighbourhood 65.8% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 60.5% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: fcho.co.uk/who-we-are/our-finances-and-performance/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
76.2% Non-emergency repairs done on time worse than the sector median of 82.5%
99.7% Emergency repairs done on time better than the sector median of 94.9%
72.7 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
8.8 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
100% Stage 2 complaints answered on time better than the sector median of 88.9
48.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 90 3

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, First Choice Homes Oldham Limited had 19 complaint determinations. 54% of findings went against the landlord (sector average 60%).

54%maladministration rate
better than the sector average of 60%
40orders made
£4,100compensation ordered

You can search the Housing Ombudsman decisions archive for "First Choice Homes Oldham Limited" to see published complaints about this landlord.

Swapping with a tenant of First Choice Homes Oldham?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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Sources