Housing Solutions

5,752 homes across 9 council areas, mostly in Windsor and Maidenhead, Buckinghamshire and Wokingham. Registered social landlord no. L4073. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Housing Solutions owns about 5,752 social homes across 9 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£114£166
1 bed£125£179
2 bed£146£228
3 bed£166£267
4 bed£187£323

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Mar 2026
G1 Governance well governed · Mar 2026
V1 Financial viability financially strong · Mar 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Housing Solutions tenants

No Housing Solutions tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 578 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 84% better than the sector median of 71.8%
Satisfied with repairs 87.4% better than the sector median of 73.6%
Satisfied with time taken for repairs 84.1% better than the sector median of 69.5%
Home is well maintained 81.9% better than the sector median of 71.9%
Home is safe 88.1% better than the sector median of 77.6%
Landlord listens and acts 77.3% better than the sector median of 61.6%
Kept informed 87.1% better than the sector median of 72.0%
Treated fairly and with respect 94.5% better than the sector median of 77.9%
Satisfied with complaints handling 64.2% better than the sector median of 35.5%
Communal areas clean and well maintained 75.9% better than the sector median of 66.7%
Positive contribution to the neighbourhood 75.8% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 66.8% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: housingsolutions.co.uk/about/how-are-we-performing/tsm/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
65.5% Non-emergency repairs done on time worse than the sector median of 82.5%
96.8% Emergency repairs done on time better than the sector median of 94.9%
37.6 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
1.7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
38.1 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 21 4

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Housing Solutions had 8 complaint determinations. 54% of findings went against the landlord (sector average 60%).

54%maladministration rate
better than the sector average of 60%
30orders made
£1,900compensation ordered

The Housing Ombudsman has published 1 decision about Housing Solutions in its searchable archive.

1partial maladministration
  • Housing Association (202427842) Partial Maladministration Jun 2025

    The complaint is about the landlord\u2019s response to: The resident\u2019s concerns about the support it provided and his request for a male housing officer. The resident\u2019s request to be moved and concerns he would be evicted. The com

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Housing Solutions". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Housing Solutions?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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Sources