Incommunities Limited
70.1% of Incommunities tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Incommunities tenants can swap homes with other social housing tenants through a mutual exchange, with Incommunities' permission.
21,510 homes across 8 council areas, mostly in Bradford, Kirklees and Leeds. Registered social landlord no. L4476. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Incommunities Limited owns about 21,510 social homes across 8 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Bradford19,810 Bradford · Bingley · Keighley · Shipley
- Kirklees1,062 Batley · Dewsbury · Heckmondwike · Huddersfield · Mirfield
- Leeds281 Leeds · Morley · Pudsey · Wetherby · Yeadon · Horsforth
- Wakefield151 Wakefield · Castleford · Hemsworth · Knottingley · Normanton · Ossett · Pontefract
- North Yorkshire103 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
- Sheffield62
- Rotherham37 Rotherham · Maltby · Wath upon Dearne
- Pendle4 Barnoldswick · Brierfield · Colne · Nelson
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | £109 |
| 1 bed | £88 | £111 |
| 2 bed | £100 | £124 |
| 3 bed | £113 | £137 |
| 4 bed | £132 | £164 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Incommunities Limited tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,599 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 196th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: incommunities.co.uk/tsm.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Incommunities Limited had 23 complaint determinations. 45% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Incommunities Limited in its searchable archive (showing the most recent 30).
-
Housing Association (202409286)
Partial Maladministration Feb 2026
Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident raised concerns with the landlord about staff co
-
ASB/Abuse/Nuisance (202311083)
Reasonable Redress Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of noise nuisance and antisocial behaviour (ASB).
-
Old Property Condition migrated-2025 (202310043)
Reasonable Redress Dec 2024
The complaint is about the landlord\u2019s handling of the uncapping of the gas to the property when the resident moved in.
-
Information and data management (202228889)
Maladministration Oct 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord\u2019s: Record keeping. Handling of the compla
-
Managing Relations (202342063)
Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s request for a management transfer. The Housing Ombudsman has also considered the landlord\u2019s complaints handling.
-
Managing Relations (202308270)
Maladministration Aug 2024
The landlord's handling of the resident\u2019s reports : Of damp and mould. That she was struggling to heat her home. That her windows and kitchen needed replacing. The Ombudsman will also investigate the landlord\u2019s complaint handling
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Incommunities Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Incommunities?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.