Livv Housing Group
69.3% of Livv Housing Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Livv Housing Group tenants can swap homes with other social housing tenants through a mutual exchange, with Livv Housing Group's permission.
13,290 homes across 6 council areas, mostly in Knowsley, Sefton and West Lancashire. Registered social landlord no. LH4343. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Livv Housing Group owns about 13,290 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Knowsley12,820 Knowsley · Kirkby · Prescot · Halewood · Huyton
- Sefton241 Bootle · Crosby · Formby · Maghull · Southport
- West Lancashire95 Ormskirk · Skelmersdale
- St. Helens69 St Helens · Billinge · Newton-le-Willows
- Halton55 Runcorn · Widnes
- Liverpool10 Liverpool
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £79 | - |
| 1 bed | £89 | £116 |
| 2 bed | £103 | £135 |
| 3 bed | £114 | £150 |
| 4 bed | £121 | £173 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Livv Housing Group tenants
No Livv Housing Group tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,116 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 204th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: livvhousinggroup.com/about-us/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Livv Housing Group had 14 complaint determinations. 33% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Livv Housing Group in its searchable archive (showing the most recent 30).
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Housing Association (202504367)
Maladministration Jun 2026
Decision Case ID 202504367 Decision type Investigation Landlord Livv Housing Group Landlord type Housing association Occupancy Assured renancy Date 26 June 2026 Background The resident made a right to acquire (RTA) application to buy her
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Managing Relations (202410415)
Partial Maladministration May 2026
Decision Case ID 202410415 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The property is a 2-bedroom house. The landlord has it recorded that
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Housing Association (202504238)
No Maladministration Apr 2026
Decision Case ID 202504238 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background During March 2025 the resident experienced a leak from her boiler
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Housing Association (202315932)
No Maladministration Sep 2025
The complaint is about landlord\u2019s response to the resident\u2019s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.
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Estate Management (202502090)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about mobility scooter storage, and her request for reasonable adjustments. We have also considered the landlord\u2019s complaint handling.
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Housing Association (202328127)
Maladministration Jun 2025
The complaint is about the landlord\u2019s: Decision to issue a formal warning to the resident for alleged antisocial behaviour. Complaint handling.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Livv Housing Group". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Livv Housing Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust