Watmos Community Homes
80.4% of Watmos Community Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Watmos Community Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Watmos Community Homes' permission.
2,594 homes, mostly in Walsall and Lambeth. Registered social landlord no. L4383. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Watmos Community Homes owns about 2,594 social homes across 2 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Walsall1,677 Walsall · Aldridge · Bloxwich · Brownhills · Darlaston · Willenhall
- Lambeth917 Lambeth · Brixton · Streatham
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £94 | £167 |
| 1 bed | £110 | £155 |
| 2 bed | £121 | £177 |
| 3 bed | £135 | £183 |
| 4 bed | £146 | £203 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Watmos Community Homes tenants
No Watmos Community Homes tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 932 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 66th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: watmos.org.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 25 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Watmos Community Homes had 5 complaint determinations. 78% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 9 decisions about Watmos Community Homes in its searchable archive.
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Housing Association (202426754)
Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Housing Association (202438361)
Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of a leak and the associated repairs.
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Housing Association (202314779)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the: Resident\u2019s reports about the standard of cyclical redecoration works to the communal areas of the block. Associated complaints.
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Housing Association (202316586)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of a leak. We have also investigated the landlord\u2019s complaint handling.
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Old Complaints Handling categories (202310312)
Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of leaks between February and June 2023. We have also investigated the landlord\u2019s complaint handling.
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Old Property Condition categories (202342321)
No Maladministration Jan 2025
The complaint it about the landlord\u2019s handling of the resident\u2019s concerns about cavity wall insulation.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Watmos Community Homes". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Watmos Community Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust