Broadacres Housing Association Limited
87.4% of Broadacres Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Broadacres Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Broadacres Housing Association's permission.
7,023 homes across 9 council areas, mostly in North Yorkshire, Stockton-on-Tees and York. Registered social landlord no. LH4014. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Broadacres Housing Association Limited owns about 7,023 social homes across 9 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- North Yorkshire6,749 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
- Stockton-on-Tees79 Stockton-on-Tees · Billingham · Thornaby-on-Tees · Ingleby Barwick
- York68 York
- Leeds41 Leeds · Morley · Pudsey · Wetherby · Yeadon · Horsforth
- Westmorland and Furness34 Barrow-in-Furness · Kendal · Penrith · Ulverston
- East Riding of Yorkshire30 Beverley · Bridlington · Cottingham · Goole · Hessle
- Redcar and Cleveland19 Redcar · Guisborough
- Darlington2 Darlington
- County Durham1 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £85 | £104 |
| 1 bed | £98 | £116 |
| 2 bed | £114 | £142 |
| 3 bed | £122 | £160 |
| 4 bed | £133 | £198 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Broadacres Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 596 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 11th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: broadacres.org.uk/about-us/how-are-we-performing/tsms/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Broadacres Housing Association Limited had 3 complaint determinations. 38% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Broadacres Housing Association Limited in its searchable archive.
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Housing Association (202514673)
Partial Maladministration Dec 2025
Decision Case ID 202514673 Decision type Investigation Landlord Broadacres Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident lives with her partner and ch
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Estate Management (202313562)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about: Parking arrangements. Staff conduct.
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Estate Management (202310178)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s: Handling of its decision to place the resident on a contact restriction and to only visit the resident in pairs. Response to the resident\u2019s concerns about conduct of its staff. Response to
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Old Property Condition migrated-2025 (202207664)
No Maladministration Jun 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of various repairs, including a leaking stop tap, damp and mould. The landlord\u2019s response to the resident\u2019s request for the bathroom to be replace
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Health and Safety (inc. building safety) (202113583)
Outside Jurisdiction May 2023
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of asbestos in their former property.
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Housing Association (202002804)
Partial Maladministration Apr 2021
This complaint is about the landlord\u2019s response to the resident\u2019s reports of anti-social behaviour (\u2018ASB\u2019) by her neighbours. The report will also address the landlord\u2019s handling of the complaint.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Broadacres Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Broadacres Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust