Gateway Housing Association Limited
65.1% of Gateway Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Gateway Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Gateway Housing Association's permission.
2,880 homes across 6 council areas, mostly in Tower Hamlets, Newham and Hackney. Registered social landlord no. L0517. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Gateway Housing Association Limited owns about 2,880 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Tower Hamlets2,638 Tower Hamlets
- Newham190 Newham
- Hackney49 Hackney
- Brentwood1 Brentwood
- Lambeth1 Lambeth · Brixton · Streatham
- Waltham Forest1 Waltham Forest · Chingford · Walthamstow
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £112 | £192 |
| 1 bed | £136 | £241 |
| 2 bed | £154 | £270 |
| 3 bed | £174 | £293 |
| 4 bed | £191 | £309 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Gateway Housing Association Limited tenants
No Gateway Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 700 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 258th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 24 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Gateway Housing Association Limited had 10 complaint determinations. 46% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 19 decisions about Gateway Housing Association Limited in its searchable archive.
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Housing Association (202336992)
Partial Maladministration Mar 2026
Decision Case ID 202336992 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 March 2026 Background The resident lives in a flat which is located with
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Health and Safety (inc. building safety) (202439005)
Partial Maladministration Dec 2025
Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date 17 December 2025 Background The resident lives in a 2-bed second floor flat
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Managing Relations (202407368)
No Maladministration Dec 2025
Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 December 2025 Background The resident is a tenant of the landlord and liv
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Housing Association (202400771)
No Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyc
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Housing Association (202445270)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of a leak.
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ASB/Abuse/Nuisance (202431390)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between the resident and the neighbour.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Gateway Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Gateway Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 2-bed maisonette in Newport. Looking to move to Cranleigh.
#Newport #Cranleigh #WaverleyBoroughCouncil