Golding Homes Limited
68.6% of Golding Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Golding Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Golding Homes' permission.
7,902 homes across 7 council areas, mostly in Maidstone, Tonbridge and Malling and Medway. Registered social landlord no. LH4402. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Golding Homes Limited owns about 7,902 social homes across 7 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Maidstone6,906 Maidstone · Staplehurst
- Tonbridge and Malling192 Tonbridge · Snodland · Larkfield
- Medway179 Chatham · Gillingham · Rochester · Strood
- Canterbury178 Canterbury · Herne Bay · Whitstable
- Tunbridge Wells174 Royal Tunbridge Wells · Southborough · Cranbrook
- Ashford149 Ashford · Tenterden
- Swale124 Faversham · Sheerness · Sittingbourne
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £87 | £106 |
| 1 bed | £108 | £162 |
| 2 bed | £122 | £198 |
| 3 bed | £137 | £233 |
| 4 bed | £153 | £286 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Golding Homes Limited tenants
No Golding Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,342 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 210th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: goldinghomes.org.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Golding Homes Limited had 14 complaint determinations. 72% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Golding Homes Limited in its searchable archive (showing the most recent 30).
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Housing Association (202335250)
Reasonable Redress Jun 2026
Decision Case ID 202335250 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 June 2026 Background The resident and her husband reported no heating and hot water
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Housing Association (202231449)
Partial Maladministration May 2026
Decision Case ID 202231449 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a flat. In 2023, the resident raised compl
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Housing Association (202342459)
Maladministration Mar 2026
Decision Case ID 202342459 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident reported a leak affecting her bathroom around Jan
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Housing Association (202434945)
Maladministration Dec 2025
Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December 2025 Background The resident lives in a first-floor property. They complained a
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Housing Association (202317058)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the proper
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Managing Relations (202333825)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: Pest issues in the resident\u2019s property. The complaint. The landlord operates a 2 stage complaints process. Its policy says it will provide a stage 1 response within 10 working da
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Golding Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Golding Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust