NSAH (Alliance Homes) Limited
73.8% of NSAH (Alliance Homes) tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. NSAH (Alliance Homes) tenants can swap homes with other social housing tenants through a mutual exchange, with NSAH (Alliance Homes)'s permission.
7,284 homes across 5 council areas, mostly in North Somerset, South Gloucestershire and Somerset. Registered social landlord no. L4459. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
NSAH (Alliance Homes) Limited owns about 7,284 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- North Somerset6,819 Clevedon · Nailsea · Portishead · Weston-super-Mare
- South Gloucestershire219 Bradley Stoke · Chipping Sodbury · Filton · Thornbury · Yate · Kingswood
- Somerset115 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
- Bath and North East Somerset82 Bath · Keynsham · Midsomer Norton · Radstock
- Bristol, City of49 Bristol
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £86 | £119 |
| 1 bed | £106 | £134 |
| 2 bed | £122 | £162 |
| 3 bed | £139 | £189 |
| 4 bed | £168 | £222 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from NSAH (Alliance Homes) Limited tenants
No NSAH (Alliance Homes) Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,322 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 156th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: alliancehomes.org.uk/2850.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, NSAH (Alliance Homes) Limited had 8 complaint determinations. 57% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 20 decisions about NSAH (Alliance Homes) Limited in its searchable archive.
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Housing Association (202502434)
Partial Maladministration Apr 2026
Decision Case ID 202502434 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background In early 2024 the resident reported a leak a
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Managing Relations (202346133)
Maladministration Apr 2026
Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident and his wife are disabled. The resident com
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Housing Association (202507997)
Maladministration Apr 2026
Decision Case ID 202507997 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 April 2026 Background The property is a 3-bedroom semi-detached house. The r
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Housing Association (202402870)
Maladministration Jan 2026
Decision Case ID 202402870 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 January 2026 Background The resident lives in a house. The resident has mult
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Managing Relations (202412694)
Maladministration Dec 2025
Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident complained about the condition of his pr
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Housing Association (202441461)
Partial Maladministration Nov 2025
Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association\u00a0 Occupancy Assured Tenancy Date 25 November 2025 Background The resident lived in the property with her s
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "NSAH (Alliance Homes) Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of NSAH (Alliance Homes)?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.