Brighter Places
60.5% of Brighter Places tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Brighter Places tenants can swap homes with other social housing tenants through a mutual exchange, with Brighter Places' permission.
3,312 homes across 7 council areas, mostly in Bristol, City of, South Gloucestershire and Swindon. Registered social landlord no. L3758. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Brighter Places owns about 3,312 social homes across 7 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Bristol, City of2,659 Bristol
- South Gloucestershire477 Bradley Stoke · Chipping Sodbury · Filton · Thornbury · Yate · Kingswood
- Swindon107 Swindon
- Bath and North East Somerset34 Bath · Keynsham · Midsomer Norton · Radstock
- Somerset14 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
- Forest of Dean14 Cinderford · Lydney
- North Somerset7 Clevedon · Nailsea · Portishead · Weston-super-Mare
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £91 | £137 |
| 1 bed | £108 | £162 |
| 2 bed | £127 | £190 |
| 3 bed | £140 | £217 |
| 4 bed | £161 | £259 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Brighter Places tenants
No Brighter Places tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 864 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 299th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Brighter Places had 4 complaint determinations. 75% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 7 decisions about Brighter Places in its searchable archive.
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Housing Association (202527096)
Maladministration Mar 2026
Decision Case ID 202527096 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background The resident has reported leaks from the property above hers si
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Housing Association (202517415)
Partial Maladministration Feb 2026
Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident has lived in the property since 2018. The landlord i
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Housing Association (202319862)
Reasonable Redress Mar 2025
The complaint is about the landlord\u2019s handling of a water leak, subsequent remedial repairs and damage to the carpet at the resident\u2019s property. We have also considered the landlord\u2019s complaint handling.
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Moving/Buying/Selling Home (202406094)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp and mould in the property. The resident\u2019s request for a permanent decant. Arranging a quotation appointment with its contractor. The associate
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Old Property Condition migrated-2025 (202234271)
No Maladministration Feb 2024
This complaint is about the level of compensation offered to the resident by the landlord during major repair works.
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Managing Relations (202113425)
Maladministration Dec 2023
The complaint is about the landlord's handling of the resident\u2019s : Reports of damp and mould, and the associated repairs. Request to repair the back door. Complaint.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Brighter Places". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Brighter Places?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust