Castles & Coasts Housing Association Limited
76.9% of Castles & Coasts Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Castles & Coasts Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Castles & Coasts Housing Association's permission.
6,753 homes across 11 council areas, mostly in Cumberland, Westmorland and Furness and Northumberland. Registered social landlord no. 4858. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Castles & Coasts Housing Association Limited owns about 6,753 social homes across 11 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- Cumberland4,343 Carlisle · Cockermouth · Keswick · Maryport · Whitehaven · Workington
- Westmorland and Furness888 Barrow-in-Furness · Kendal · Penrith · Ulverston
- Northumberland431 Ashington · Bedlington · Blyth · Cramlington · Hexham · Morpeth
- Sunderland403 Sunderland · Houghton-le-Spring · Washington
- Gateshead313 Gateshead · Blaydon · Birtley
- County Durham112 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
- Newcastle upon Tyne103 Newcastle upon Tyne
- North Tyneside85 Wallsend · Whitley Bay · North Shields
- Darlington38 Darlington
- Lancaster33 Lancaster · Morecambe
All 11 council areas (1 more)
- North Yorkshire4 Ripon · Harrogate · Knaresborough · Northallerton · Scarborough · Selby · Skipton · Whitby
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £89 | £100 |
| 1 bed | £92 | £103 |
| 2 bed | £105 | £122 |
| 3 bed | £116 | £135 |
| 4 bed | £127 | £151 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Castles & Coasts Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,931 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 118th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 21 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Castles & Coasts Housing Association Limited had 5 complaint determinations. 31% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 10 decisions about Castles & Coasts Housing Association Limited in its searchable archive.
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Housing Association (202532143)
Partial Maladministration Apr 2026
Decision Case ID 202532143 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident reported to the landlord
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Housing Association (202423925)
Partial Maladministration Nov 2025
Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident has lived in a flat wit
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Housing Association (202419776)
Reasonable Redress Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s housing application and in particular, the withdrawal of a property offer that the resident believes was due to his request to grow and use cannabis for medicinal u
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Housing Association (202317613)
Partial Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of: Remedial work to the resident\u2019s garden . The resident\u2019s request for her hedge to be replaced with fencing. We have also investigated the landlord\u2019s complaint handling.
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Financial (202233852)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s: handling of enquires about quotations needed for major roof works. response to a request that a Section 20 consultation take place for the works. communication regarding a referral to the First Ti
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Estate Management (202122765)
Partial Maladministration Jun 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports about the level of service charge. The resident\u2019s concerns about the standard of grounds maintenance. The resident\u2019s concerns about the condition
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Castles & Coasts Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Castles & Coasts Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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