Cottsway Housing Association Limited
84.9% of Cottsway Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Cottsway Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Cottsway Housing Association's permission.
5,923 homes across 9 council areas, mostly in West Oxfordshire, Cotswold and Cheltenham. Registered social landlord no. L4312. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Cottsway Housing Association Limited owns about 5,923 social homes across 9 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- West Oxfordshire4,479 Charlbury · Witney · Woodstock
- Cotswold494 Cirencester
- Cheltenham189 Cheltenham
- Tewkesbury188 Tewkesbury
- Wiltshire179 Salisbury · Amesbury · Bradford-on-Avon · Calne · Chippenham · Corsham · Devizes · Marlborough · Melksham · Trowbridge · Warminster · Westbury
- Swindon164 Swindon
- Wychavon87 Droitwich Spa · Evesham
- Gloucester81 Gloucester
- Stroud62 Stroud · Dursley · Stonehouse
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £98 | £184 |
| 1 bed | £118 | £162 |
| 2 bed | £136 | £203 |
| 3 bed | £147 | £239 |
| 4 bed | £168 | £292 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Cottsway Housing Association Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,040 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 26th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: cottsway.co.uk/TSM.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Cottsway Housing Association Limited had 3 complaint determinations. 63% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 19 decisions about Cottsway Housing Association Limited in its searchable archive.
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Housing Association (202531124)
Reasonable Redress Apr 2026
Decision Case ID 202531124 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 April 2026 Background The landlord charged the resident \u0
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Managing Relations (202347716)
Maladministration Nov 2025
Decision Case ID 202347716 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Applicant Date 18 November 2025 Background The applicant wanted to move into a 2-bedroom proper
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Housing Association (202409367)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also cons
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Housing Association (202315431)
Outside Jurisdiction Jun 2025
The complaint is about the landlord\u2019s response to the resident\u2019s dissatisfaction about evidence it relied on in a court case against him.
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Managing Relations (202303048)
Reasonable Redress Sep 2024
The complaint is about the landlord\u2019s response to the resident\u2019s request for a replacement tap. This Service has also considered the landlord\u2019s complaint handling.
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Managing Relations (202312919)
Partial Maladministration Sep 2024
REPORT COMPLAINT 202312919 Cottsway Housing Association Limited 25 September 2024 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the c
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Cottsway Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Cottsway Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust