Gentoo Group Limited
75.5% of Gentoo Group tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Gentoo Group tenants can swap homes with other social housing tenants through a mutual exchange, with Gentoo Group's permission.
28,874 homes across 6 council areas, mostly in Sunderland, Northumberland and County Durham. Registered social landlord no. L4313. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Gentoo Group Limited owns about 28,874 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Sunderland28,739 Sunderland · Houghton-le-Spring · Washington
- Northumberland51 Ashington · Bedlington · Blyth · Cramlington · Hexham · Morpeth
- County Durham41 Durham · Bishop Auckland · Chester-le-Street · Consett · Crook · Newton Aycliffe · Peterlee · Seaham · Spennymoor · Stanley
- South Tyneside25 Hebburn · Jarrow · South Shields
- Redcar and Cleveland17 Redcar · Guisborough
- North Tyneside1 Wallsend · Whitley Bay · North Shields
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £80 | £90 |
| 1 bed | £88 | £101 |
| 2 bed | £99 | £127 |
| 3 bed | £109 | £142 |
| 4 bed | £120 | £158 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Gentoo Group Limited tenants
No Gentoo Group Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,227 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 133rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: gentoogroup.com/about-us/performance-and-transparency/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 260 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Gentoo Group Limited had 11 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Gentoo Group Limited in its searchable archive (showing the most recent 30).
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Old Property Condition migrated-2025 (202331096)
Maladministration Nov 2024
The resident\u2019s complaint is about the landlord\u2019s response to reports of damp and mould in a bedroom located over an external alleyway.
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ASB/Abuse/Nuisance (202204407)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB), and the associated transfer request.
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Information and data management (202311499)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s personal information in relation to information it provided to its contractors, sub-contractors and consultants. The resident\u2019s requests for reasonable adjustm
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Estate Management (202324287)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of overgrown trees. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Estate Management (202228261)
Partial Maladministration Aug 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns regarding shrubs planted in her front garden and its communication. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Old Property Condition migrated-2025 (202307173)
No Maladministration Aug 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reported concerns about his new kitchen flooring.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Gentoo Group Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Gentoo Group?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.