Magna Housing Limited
60.0% of Magna Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Magna Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Magna Housing's permission.
8,646 homes across 5 council areas, mostly in Dorset, Somerset and West Devon. Registered social landlord no. 4844. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Magna Housing Limited owns about 8,646 social homes across 5 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Dorset6,033 Blandford Forum · Bridport · Dorchester · Ferndown · Gillingham · Shaftesbury · Sherborne · Swanage · Weymouth · Wimborne Minster
- Somerset2,587 Wells · Axbridge · Bridgwater · Burnham-on-Sea · Chard · Frome · Glastonbury · Minehead · Shepton Mallet · Street · Taunton · Yeovil
- West Devon18 Okehampton · Tavistock
- Exeter7 Exeter
- Torbay1 Brixham · Paignton · Torquay
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £89 |
| 1 bed | £102 | £137 |
| 2 bed | £120 | £167 |
| 3 bed | £136 | £200 |
| 4 bed | £152 | £248 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Magna Housing Limited tenants
No Magna Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 587 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 303rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: magna.org.uk/about-us/facts-and-figures/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Magna Housing Limited had 8 complaint determinations. 58% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 16 decisions about Magna Housing Limited in its searchable archive.
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Housing Association (202433807)
Partial Maladministration Feb 2026
Decision Case ID 202433807 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a one-bedroom flat owned by the landl
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Financial (202400091)
Partial Maladministration Dec 2025
Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December 2025 Background The resident complained after receiving his annual rent and s
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Housing Association (202421874)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of repairs. We have also considered the landlord\u2019s complaint handling.
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Managing Relations (202327003)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of repairs to the driveway. We have also considered the associated complaint.
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Moving/Buying/Selling Home (202403995)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports that she was coerced into signing a letter to end her previous joint tenancy. Reports of domestic abuse (DA). Request for rehousing. We have also considere
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Managing Relations (202323728)
Partial Maladministration Dec 2024
The complaint is about the landlord\u2019s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour\u2019s behaviour. Contact with the resident\u2019s doctor. Relocation of the res
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Magna Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Magna Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust